Senior One Stop Shop Officer

Gwynedd Council operates internally through the medium of Welsh and offers all its services bilingually. For further information about this post please contact Rhiannon Thomason ru or call

• Strong relationship building skills.
• The ability to deal with people of all ages and background.
• A commitment to equality of opportunity, valuing diversity and anti-discriminatory practice, which is reflected in the professional relationships built with service users, colleagues and the public.
• Integrity, self-confidence, assertiveness and flexibility.
• Able to take on responsibilities and communicate effectively, handling confidential matters sensitively.
• Able to work under pressure and as a team member.
• Ability to make decisions.
• In possession of a full and current driving licence and use of a car.

• Understanding of the Housing Support Grant.
• Housing experience either in a Local Authority, Housing Association or other housing advice service.
• One year’s experience of working with people who need housing advice.
• Experience of dealing with housing applications and carrying out assessments of housing need.
• Ability to work largely unsupervised.

• Professional qualification or relevant experience in the field.
• Very good IT skills with experience of using different software packages including Microsoft Office (e.g. Word, Outlook, Excel, PowerPoint).

• Evidence of continuing professional and personal development.
• Relevant experience in working with different agencies.
• Experienced in planning and monitoring the progress of your own workload and meeting deadlines.
• Experience of working with vulnerable people in a supportive or advisory role.
• Strong customer care experience.
• Experience of working within the Housing Support Grant.

• Experience of dealing with members of the public in sensitive or pressured situations.
• The ability to assess needs using different methods.
• Experience of supervising staff.

• Operational experience within the Housing Support Grant.

• Listening and Speaking – Higher level capability in Welsh and English on a professional level.
• Reading and Understanding – Higher level capability in standard written Welsh and English.
• Writing – Higher level capability in written Welsh and English.

• Ensure that the people of Gwynedd are at the heart of everything we do.
• Coordinate the team's daily work with an emphasis on performance against key indicators and ensure high standards of customer care.

• Overseeing any equipment, machine or goods related to the above duties.

• Work closely with One Stop Shop Team Leader to ensure processes and procedures run efficiently and effectively.
• Hold one‑on‑one meetings with Team Members to ensure everyone has the required support relating to day‑to‑day matters.
• Responsibility for daily managing of the post.
• Responsibility for operational arrangements for inputting new applications and assessing applications.
  
  Ensure that operational arrangements are in place to deal with general queries that come to the Team's attention (whether by phone, email or letter).
• Attend regular Operational Meetings with Adra, Grŵp Cynefin and North Wales Housing.
• Motivate all team members on all operational work areas.
• Assist and fill in with normal duties of officers which include (but are not limited to):
• Provide housing options advice and support to members of the public by phone, email or interview, in the Council office or in special circumstances in clients' homes.
• Assess and interview anyone who identifies as being in need in relation to housing, and assess their circumstances to identify the appropriate options and actions.
• Ensure adequate advice and information is available from other agencies, refer the client to these services when appropriate and work with the agencies to ensure the best support for all clients.
• Assess and input application forms.
• Ensure that housing applications are…