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Customer service representative

Job in Cairo - Egypt
Posted by Riyo-services
Full Time, Part Time, Contract position
Listed on 2019-12-07
Salary 1500 EGP Monthly EGP 1500 MONTH
Job specializations:
  • Customer Service
    Call Center, Customer Service Internship, Customer Service Rep, Expat Customer Service
  • Support/Help Desk
Job Description & How to Apply Below
Customer Service Associate


Follow up & resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Adhere to the call scenario & maintaining the AHT (Average Handling Time) Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Meeting the quality communicated standards of the call Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Carries responsibility for meeting communicated targets: sales, lead generation, appointment settings, etc.
Utilize computer technology to handle high call volumes.
Work with customer service Supervisor to ensure proper customer service is being delivered.
Participates in individual & team training/meetings to bring knowledge up-to-date.
Handle changes in policies or renewals. Adheres to Souq policies & procedures.
Achieves the FCR (First Call Resolution) target: particularly for support calls Adheres to work schedule and accommodates business requests (including flexible locations & working hours)
Maintains confidentiality of the customer data Performs other related duties
Position Requirements

Rotational shifts needed,from (6am-2pm) and (2pm-10pm) 6 days in a week.
Very good to Excellent English language.
Outstanding communication skills and ability to remain calm and professional in all circumstances
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
Working knowledge of PC and Google sheets
Perfect time management skills
Analytical skills

Career Level:
Entry Level

Job Type:
Shift Based ( from 6 Am to 10 Pm)  - Work From Home

1,500 to 4,000 EGP per month, Bonuses

Required Language Skills:
  • Arabic - Very good
Additional Information / Benefits
Job Type:
Shift Based ( from 6 Am to 10 Pm)  - Work From Home

Duration of each shift:
4 hours

Salary per shift:
1,500 EGP per month, + Bonuses
Questions to answer on applying for this job
  • Are you able to multi-tasking without any mistakes?
  • In 4 hours how many calls you can attend?
  • Are you able to work form home? And do you have strong internet connection?
Contact Information
Contact Name: Riyo-services
Preferred method of contact: Email with CV via Application Box below.
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Egypt-only applications: This Company / Employer has indicated that only qualified candidates currently living in Egypt (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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