Administrative Associate-Clinic

Location:

TELUS Health Care Centre — Toronto - Regular Full-Time (in-clinic position only)

Hours:

6:30 am - 2:30 pm (Monday - Friday)

About the Role
We are looking for enthusiastic customer service-minded individuals who want to work in a collaborative, friendly and supportive environment. Under the direction of the Clinic Manager, you will be responsible for performing a variety of administrative and clerical tasks.

Key Responsibilities

Greeting patients and managing patient intake. Answering and routing incoming calls

Scheduling appointments for patients

Provide daily administrative support to the medical office and clinical team (physicians, nursing, chart prep, CSRs, transcription, reception and flow) to ensure efficient operation and flow of work

Work in collaboration with medical office team to ensure proper process and procedures are in place to manage administrative aspects of special client accounts

Maintain a high level of current product and service knowledge

Maintain and modify confidential medical electronic/paper filing/retrieval and transfer methods, systems, formats and information

Respond promptly to questions and concerns from clients, employees and Physicians

Maintain confidentiality and follows departmental guidelines

Able to identify and document process shortfalls that present themselves and communicate issues to management

Recommend possible solutions to minimize and remove barriers to the administrative workflow and office processes for review, approval and further direction

Manage monthly inventory, supply check of office supplies and maintain office supply room

Manage the flow of guests in the clinic in coordination with the Flow Coordinator and other team members including Physicians

Participate in special projects and quality assurance initiatives

Performing other related clerical activities and cross-functional responsibilities as assigned

Performs other related duties

Qualifications

High school diploma with a minimum of 1-3 years of relevant experience working in a fast-paced environment, providing a high degree of customer service

1-3 years of Medical Office Administration experience

Excellent communication skills, both verbal and written

Attention to detail and great work ethic

Very good computer skills and proficiency in Microsoft Office suite

Strong organizational skills; multitasking and time-management skills, with the ability to prioritize tasks

Work autonomously and demonstrate initiative and good judgement

Ability to be resourceful and proactive when issues arise

Passion for working within a collaborative team and providing amazing guest experiences

Must be upbeat, outgoing and positive

Ability to work effectively within a team

Problem-solving and apply guest resolution tactics

Customer service experience (preferred)

Reception experience (preferred)

Experience with medical transcription (preferred)

Salary Range: $19-$29

Benefits

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

English language proficiency is required for this position.

We are committed to diversity and equitable access to employment opportunities based on ability. All qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities during the recruitment process.

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