Innovative Service Representative in Hybrid Environment

Position: Innovative Employee Benefits Service Representative in Hybrid Environment
Step into the role of a Client Service Representative for Employee Benefits, where your skills will shine. Enjoy a flexible hybrid work arrangement while delivering outstanding service to clients and stakeholders.
This role is designed for a self-motivated individual who will be instrumental in managing relationships between clients, insurance providers, and consultants. You will coordinate communications, help troubleshoot coverage questions, and ensure the delivery of exceptional client experiences. The ideal candidate can balance multiple priorities adeptly.

Key Responsibilities:

• Act as a point of contact for clients and plan members

• Support consultants with service delivery on group plans

• Handle inquiries regarding policy changes and renewals

• Conduct educational sessions to inform employees

• Maintain organized electronic files and documentation
Requirements:

• 5-7 years of customer service experience required

• Strong attention to detail and organizational skills

• Proficient in Microsoft Excel for document management

• Excellent interpersonal communication skills

• Accounting knowledge is advantageous
Utilize your expertise to enrich client services and boost satisfaction in managing employee benefits effectively.
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