Customer-Focused Wagering Ambassador

Position: Customer-Focused Wagering Ambassador Role
Join Woodbine Entertainment Group as a Wagering Ambassador, where your mission is to provide outstanding customer service in the exciting world of horse racing.

Your role is essential to making wagering enjoyable for newcomers.

As a Wagering Ambassador, you will engage with customers using hand-held betting technology, ensuring they feel supported throughout their wagering experience. By promoting racing events and educating customers, you will contribute to a high-quality guest experience while making betting approachable and entertaining.

Key Responsibilities:

• Engage customers and promote wagering effectively

• Operate AM Tote Terminals for ticket transactions

• Address customer inquiries about racing promotions

• Guide guests on self-service machine usage

• Encourage wagering at tables and events

Requirements:

• Proven customer service skills with attention to detail

• Experience with betting technology preferred

• Strong verbal communication abilities

• Ability to handle cash accurately

• Approachable and professional demeanor

Make each guest’s experience unique and exciting at Woodbine while promoting the thrill of horse racing.
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