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Hybrid Senior Manager, Client Services
Job Description & How to Apply Below
As a Senior Manager, you will oversee cross-functional teams to ensure superior service delivery and robust operational support for gaming systems. Candidates should have extensive experience in casino technology and managing enterprise clients, alongside strong leadership and technical capabilities for success in this highly regulated industry.
Key Responsibilities:
• Lead Technical Client Services operations for gaming platforms
• Build and maintain strong customer relationships proactively
• Manage critical incidents and operational reviews effectively
• Collaborate with teams to enhance platform performance
• Oversee incident management and risk mitigation processes
Requirements:
• Bachelor’s degree in a related field
• 15+ years in technical operations or client services
• 5+ years of leadership in casino gaming environments
• Strong background with gaming systems and compliance
• Proven experience managing enterprise customer teams
Drive exceptional service quality and operational excellence in your new leadership role at Light & Wonder.
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Position Requirements
10+ Years
work experience
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