Technical Support Engineer

Position: Technical Support Engineer at Black Duck
Become a Technical Support Engineer at Black Duck Software, Inc., providing elite IT solutions for employees worldwide. Ensure effective technology experiences through comprehensive support.

This position at Black Duck Software empowers you to deliver world-class IT support across a global organization. You will manage inbound ticketing processes, provide proactive troubleshooting, and support onboarding procedures. Additionally, maintain hardware inventories and oversee procurement and logistics for both hardware and software.

Key Responsibilities:

• Manage IT support tickets efficiently from resolution to follow-up

• Communicate detailed troubleshooting measures and solutions

• Provision access for new hires to essential systems and software

• Keep hardware inventory accurate with management tools

• Uphold IT security protocols and contribute to a secure environment

Requirements:

• 2–5 years of hands-on IT support experience

• Expertise in MDM tools such as Jamf Pro and Intune

• Proficient in supporting environments with 1,600+ endpoints

• Strong communication skills, clear documentation expertise

• Involvement in small IT projects and commitment to process improvement

Join Black Duck and implement scalable solutions while advancing your IT support career.
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