More jobs:
Job Description & How to Apply Below
Job Description
Posted Monday, May 11, 2026 at 8:00 AM
Calgary, AB (Tech Center)
Full-time, Permanent
01 Openings
Travel across Canada and USA up to one week per month
The Opportunity
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third‑largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all‑in‑one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role
PBS Systems is looking for a Service Support Analyst to join our Client Services team. You will provide excellent support to our new and existing customers in the Service module of our software, assisting customers during development, install and training processes of their new dealership software. You will assist the customer with new software install training as well as online/on the phone assistance.
Responsibilities
Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how‑to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross‑training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada
Qualifications
High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Effective time management and organization skills
Ability to work independently and within a team environment
What we offer
Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits – Medical and dental coverage to support your well‑being
Paid Time Off – Generous PTO to help you recharge and maintain work‑life balance
Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition – Regular appreciation programs and performance‑based incentives
Competitive compensation package
Competitive annual base salary ($49,000k/yr.
- $59,000k/yr.)
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more
PBS Systems is an employment‑equity employer. Candidates who require reasonable accommodations throughout the recruitment process should contact the Recruiting team at
Calgary Tech Centre, th Ave SE, Calgary, Alberta, Canada
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×