IT Support Analyst at Long View

Join Long View’s Integrated Global Services team as an IT Support Analyst. Based in major Canadian cities, you’ll provide top-tier customer service and technical support in a collaborative environment.

As a Global Service Desk Analyst, you will utilize your 2+ years of help desk experience to deliver exceptional tier I support. You will handle ticket documentation, analyze issues, and ensure prompt escalation of unresolved incidents.

Your role will significantly enhance user satisfaction and operational efficiency.

Key Responsibilities:

• Document and manage customer issues accurately

• Analyze and resolve technical symptoms promptly

• Coordinate with Tier II support teams for complex problems

• Manage internal and external incident escalations

• Pursue opportunities for improving service processes

Requirements:

• Minimum of 2 years in a technical support role

• Strong written and verbal communication skills

• Proven ability to adapt in high-pressure situations

• Customer-centric approach to service delivery

• A+ Certification preferred

Advance your career in a company that prioritizes fun and employee well-being at Long View.
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