Collections Specialist

Stark Carpet in Calhoun, GA is looking for a dependable and detail-oriented Collections Specialist to join our team. The Collections Specialist is responsible for managing accounts receivable by monitoring outstanding balances, contacting customers regarding past-due accounts, and ensuring timely payment resolution. This role involves maintaining accurate records, reconciling accounts, and collaborating with internal teams to address billing discrepancies. The ideal candidate will support cash flow operations while maintaining professional and positive relationships with clients and internal stakeholders.

Monday – Friday, 8:30 AM-5:00 PM. Job Type: Full-Time.

Hiring/Retention Bonus up to $1,000 within the first year! (Bonus details provided during interview)

• Review aging reports and prioritize collection efforts for past-due accounts
• Analyze customer accounts, including outstanding invoices, payment history, deductions, disputes, and credits
• Determine appropriate actions for credits or adjustments, including issuance, application, or further investigation
• Contact customers regarding overdue balances and secure payment commitments
• Maintain accurate and detailed records of collection activity and account notes
• Collaborate with sales and internal departments to resolve complex or escalated account issues
• Reconcile accounts and resolve discrepancies, including short payments and unapplied cash
• Monitor delinquent accounts and elevate issues as needed
• Support initiatives to improve cash flow and reduce aged receivables
• Perform other related duties as assigned

• Self-motivated with strong organizational and time management skills
• Proficient in Microsoft Office, with intermediate-level Excel skills
• Strong verbal and written communication skills
• Solid understanding of credit and collection practices
• High attention to detail and accuracy
• Ability to manage multiple priorities and work independently

• 2+ years of experience in a credit or collections-related role

Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.