Players Club Representative

Position Summary

Under general direction from the Players Club Supervisor, responsible for promoting a positive customer experience by educating guests on the benefits of the Players Club in a prompt, professional and courteous manner.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Provide exceptional guest service while building loyalty to Table Mountain Casino Player’s Club.
• Greets guests in a prompt, professional and courteous manner offering assistance, instruction, and advice on various types of slot machines.
• Greets guests with a smile and uses the guest’s name whenever possible.
• Explains benefits and advantages of the Players Club program; responds to guest questions.
• Redeems customer’s points for rewards and gifts according to established program guidelines; assists guests with promotional offers received via direct mail or other advertising venue.
• Enrolls patrons into the Player’s Club program in a timely and accurate manner; enters customer data according to established policies, procedures and guidelines.
• Encourages guests to participate in the casino’s promotions and special event activities.
• Evaluates members’ play and issues comps based on established policies and procedures.
• Informs and educates guests on casino events, games, details and benefits of the Player’s Club, promotions, special offers, and other pertinent information.
• Assists in cleaning and maintenance of the Player’s Club areas and assists in maintaining inventory of supplies.

• Confirm by observation/testing that kiosk/promotions are working properly. Inform Event Coordinator or Players Club Supervisor of any issues found.

• During promotional drawings acknowledge the winner of the Marketing Rules and ensure all paperwork is completed and submitted.

• Walk casino floor assisting guests with issues, and inform them of club promotions.

• Assist in keeping casino floor clean and presentable for guests.

• Ensure current promotional materials and signs are utilized.

• Encourage card usage to guests.

• Ensure compliance with all regulatory requirements and policies and procedures, in all areas, at all times.

• Maintains confidentiality of all privileged information.

• Attends and participates in regularly scheduled staff meetings.

• Contributes to a team effort and accomplishes related results as required.

• Effectively and accurately uses Patron Management software as it pertains to enrolling new members and daily operation of the Player’s Club; promotes The Club membership.

• Welcome and offer assistance to every guest at assigned and designated locations.

• Greets buses that arrive on property by going on bus and providing appropriate and accurate explanation of The Club as well as giving guests any necessary Bus information/packages.

• Identify and establish prospective players club members and thoroughly explain the benefits of membership in The Club.

• Issues complimentary services and assist with redemption transactions according to the guidelines set forth in the Casino wide matrix.

• Participate in promotions, events and sponsor ships as needed.

• Must be aware and have a thorough understanding of all Casino promotions, giveaways, events and general casino information.

• Assist Casino Host with player development.

• Performs other duties as required.

None.

Access to guest personal information in Patron Management.

Pre-authorized and/or pre-assigned Players Club redemptions and comps.

High School Diploma or equivalent is required unless waived by Human Resources Management. Six (6) months of one-on-one customer service experience utilizing excellent communication and interpersonal skills is desired. Bilingual in English/Spanish or English/Asian languages is a plus. Must be 21 or older. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

• Knowledge of basic math and arithmetic.
• Knowledge of principles and practices of public relations, promotions, and marketing in a customer…