Players Club Supervisor

Location: Upper Lake

Running Creek Casino has been offering guests a full-service gaming destination in a vineyard setting along the historic Highway 20 corridor of Upper Lake, California since 2012. We take extreme pride in guest service, gaming experiences, and hospitality in our community. We are known for providing satisfying career opportunities in a remote location where opportunities are limited. Join our team today and become a greater part of the community!

We are hiring a Players Club Supervisor to oversee daily operations of the Running Creek Casino’s Players Club. Responsible for training Players Club Representatives and ensuring compliance with marketing promotions, policies and procedures. Successfully acquire and retain Running Creek Casino guests by providing superior guest service both inside and outside the venue, along with the effectively administering casino events. Sells gift items and tobacco products to guests.

Specifically, the role:

Sells gift items and tobacco products to guests.

Communicates all Players Club programs and promotions to internal personnel and customers.

Maintains knowledge of all gaming machines on casino floor, Casino Trac (Running Creek Casino player tracking system) and casino all promotions.

Implement and manage daily casino promotions with the assistance of Players Club team members.

Monitors player activity through use of the player tracking system.

Assist marketing team with the planning and execution of all casino promotions, special events and tournaments. Focusing on monthly VIP functions to increase trip frequency and create lasting relationships with Running Creek Casino’s best guests.

Responsible for the distribution of all promotional signage on casino floor such as slot toppers, light box, digital signage and posters.

Responsible for maintaining all supplies needed for daily functions of the Players Club.

Actively assist the Marketing Department as duties and projects are assigned.

Knowledgeable of, and ensures compliance with Running Creek Casino and Tribal gaming rules and regulations within areas of responsibility.

Must adhere to the safety rules and regulations of the Running Creek Casino and of the Marketing Department.

Other duties as assigned by Director of Marketing.

WORKING ENVIRONMENT Office, gaming floor and restaurants, frequent loud noises, and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

DISCLAIMER AND CONDITIONS OF EMPLOYMENT The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Casino employees are responsible to ensure that their designated operations are in compliance with Casino policies, IGRA, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with the Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing three-month introductory period. Candidates for this position will be required to have dependable transportation available to them.

Native American Preference will apply in accordance with Tribal policies

QUALIFICATIONS:

Possession of a high school diploma or general equivalency diploma (G.E.D) and two (2) years as a Players Club Representative.

Required:

Must be at least 21 years of age.

Must be able to get along with co-workers and work as a team.

Must be willing to work a flexible schedule including Holidays and weekends.
2 years as a Players Club representative.

Strong working knowledge of Casino Trac (player tracking) systems.

Knowledge of Running Creek Casino and Tribal gaming regulations and the ability to ensure compliance as appropriate within areas of responsibility

Preferred:

Bilingual (English/Spanish)

Skills Required:

Strong computer skills with experience in word processing, databases, and spreadsheets…