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Case Manager

Job in CA California - USA
Company: New Economics for Women
Full Time position
Listed on 2019-04-24
Job specializations:
  • Language/Multilingual
    Bilingual, Spanish Speaking
  • Management
    Operations Manager
Job Description & How to Apply Below
Location: Van Nuys

Job Description

Case Management is a primary function of the FamilySource Center (FSC), and at New Economics for Women (NEW), Prosperity Coaches facilitate this function. A Prosperity Coach engages customers using a holistic framework to assess customers’ needs and goals. Utilizing a strength-based approach and fiancial coaching strategies, Prosperity Coaches will facilitate pathways to prosperity by connecting the customers values and skills to their goals and financial capability. All FSC-staff must understand the FSC program purpose, vision and objectives, be knowledgeable of services and resources, and engage in the following activities: outreach, intake/assessments, referrals, and customer follow up.

Duties and Responsibilities:

Case Management

  • Apply a holistic, strength-based approach to working with individuals and families
  • Conduct comprehensive assessments, goal-oriented service plans, and case notes for each participant
  • Promote active participation in achievement of identified goals through authentic and encouraging relationships
  • Actively engage participants in meaningful, goal-oriented, and supportive meetings at least twice per month
  • Educate and coach families, especially as it relates to financial capability, including but not limited to spending plans, savings, credit, and debt management
  • Maintain an average caseload and track their progress throughout their participation in the program
  • Develop, coordinate, and facilitate programs and activities that will assist customers in achieving their goals
  • Be resourceful in identifying and facilitating resource linkages that complement the available services
  • Conduct customer exit interview process
  • Conduct: Intakes/Assessments, referrals, outreach, follow up, case notes/file management

General Customer Support:

  • Help to create and maintain a welcoming, orderly, and neat environment
  • Greet and assist individuals with exceptional customer service
  • Assist with general customer applications and referrals
  • Ensure customer file contains complete and updated information to include, but not limited, assessments, referrals, services, and case notes
  • Maintain a working knowledge of in-house and community resources
  • Other responsibilities as delegated by Center Manager

Qualifications and Experience:

  • Bachelor of Arts degree in Social Work, Sociology, Human Services, Psychology, or related field
  • Minimum two (2) years of experience as a Case Manager (experience in working with families and youth)
  • Possess thorough knowledge of laws, regulations and guidelines related to confidentiality
  • Excellent verbal and written communication skills
  • Excellent and effective public speaking and presentation skills
  • Ability to coordinate multiple assignments and prioritize
  • Ability to handle sensitive and confidential issues in a professional manner
  • Ability to manage crisis situations
  • Ability to work independently as well as in a collaborative
  • Residency in and /or familiarity with the target area and its cultural diversity
  • Excellent knowledge of word processing tools and spreadsheets (MS office word, excel, access, etc...)
  • Working knowledge of office equipment and computer hardware and peripheral devices
  • Detail-oriented.

Additional Requirements:

  • Must have a valid California Driver’s License, Liability Insurance, and an automobile in good working condition
  • Fingerprinting and TB Clearance
  • CPR/First Aid Certification is a plus
  • Flexible with working hours, including evenings and weekends
  • Fluent in Spanish
  • Able to Facilitate in Spanish and English
Company Description

At NEW, we believe that Poverty is a monster destroying hope and prosperity in the lives of low income communities and their families. Using NEW’s transformative approach we connect people, communities, and families to their own sense of power and economic mobility. We implement a holistic approach in all we do by addressing families' basic needs, such as finding a stable and safe place to live, to supporting ambitious plans such as purchasing a home or starting a business.


At NEW we respect and honor all families, communities and cultures. We encourage innovation and “thinking outside the box”. We expect all employees to connect, create, and celebrate by being authentic, bold, engaged and transformational.

Position Requirements
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