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Case Manager

Job in CA California - USA
Company: New Economics for Women
Full Time, Contract position
Listed on 2019-01-16
Job specializations:
  • Language/Multilingual
    Bilingual, Spanish Speaking
  • Management
    Operations Manager
Job Description & How to Apply Below
Location: Van Nuys

Case Management is a primary function of the FamilySource Center (FSC), and at New Economics for Women (NEW), Prosperity Coaches facilitate this function. A Prosperity Coach engages customers using a holistic framework to assess customers’ needs and goals. Utilizing a strength-based approach and fiancial coaching strategies, Prosperity Coaches will facilitate pathways to prosperity by connecting the customers values and skills to their goals and financial capability. All FSC-staff must understand the FSC program purpose, vision and objectives, be knowledgeable of services and resources, and engage in the following activities: outreach, intake/assessments, referrals, and customer follow up.

Duties and Responsibilities:

Case Management

  • Apply a holistic, strength-based approach to working with individuals and families
  • Conduct comprehensive assessments, goal-oriented service plans, and case notes for each participant
  • Promote active participation in achievement of identified goals through authentic and encouraging relationships
  • Actively engage participants in meaningful, goal-oriented, and supportive meetings at least twice per month
  • Educate and coach families, especially as it relates to financial capability, including but not limited to spending plans, savings, credit, and debt management
  • Maintain an average caseload and track their progress throughout their participation in the program
  • Develop, coordinate, and facilitate programs and activities that will assist customers in achieving their goals
  • Be resourceful in identifying and facilitating resource linkages that complement the available services
  • Conduct customer exit interview process
  • Conduct: Intakes/Assessments, referrals, outreach, follow up, case notes/file management

General Customer Support:

  • Help to create and maintain a welcoming, orderly, and neat environment
  • Greet and assist individuals with exceptional customer service
  • Assist with general customer applications and referrals
  • Ensure customer file contains complete and updated information to include, but not limited, assessments, referrals, services, and case notes
  • Maintain a working knowledge of in-house and community resources
  • Other responsibilities as delegated by Center Manager

Qualifications and Experience:

  • Bachelor of Arts degree in Social Work, Sociology, Human Services, Psychology, or related field
  • Minimum two (2) years of experience as a Case Manager (experience in working with families and youth)
  • Possess thorough knowledge of laws, regulations and guidelines related to confidentiality
  • Excellent verbal and written communication skills
  • Excellent and effective public speaking and presentation skills
  • Ability to coordinate multiple assignments and prioritize
  • Ability to handle sensitive and confidential issues in a professional manner
  • Ability to manage crisis situations
  • Ability to work independently as well as in a collaborative
  • Residency in and /or familiarity with the target area and its cultural diversity
  • Excellent knowledge of word processing tools and spreadsheets (MS office word, excel, access, etc...)
  • Working knowledge of office equipment and computer hardware and peripheral devices
  • Detail-oriented.

Additional Requirements:

  • Must have a valid California Driver’s License, Liability Insurance, and an automobile in good working condition
  • Fingerprinting and TB Clearance
  • CPR/First Aid Certification is a plus
  • Flexible with working hours, including evenings and weekends
  • Fluent in Spanish
  • Able to Facilitate in Spanish and English

Position Requirements
Less than 1 Year work experience Some Job Postings with some related requirements:
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