IT Technical Specialist

Job Description

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

• Provide local client IT support for the Ventura Region, primarily for Teledyne Scientific & Imaging with home base being Thousand Oaks, CA.
• Install hardware/software, perform hardware refreshes, and manage break‑fix of hardware/software.
• Receive detailed instructions on new deskside tasks and/or projects, little to no guidance on routine tasks.
• Respond to all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
• Research and utilize necessary resources to troubleshoot new problems while escalating those that cannot be resolved.
• Record and track interactions with end‑users and related activities in the service desk tool.
• Create Knowledge Base articles as repetitive issues arise.
• Provide site IT support encompassing PC configuration and troubleshooting (OS, hardware, and software); PC maintenance/preventative maintenance; PC replacement (tech refresh); network cabling activities where applicable; printer installation, networking, configuration and troubleshooting; new user setup on Active Directory network; support for client applications; troubleshooting phone issues that the Service Desk cannot resolve and escalating to local support.
• Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
• Maintain department loaner equipment and administer checkout process.
• Review and record daily event logs.
• Call software and hardware vendors to request service regarding defective products.
• Support equipment used in conference rooms and auditorium.
• Provide IT support for all local systems/applications.
• Perform project work as directed.

• Education and/or
  
  Experience:
  
  Associate’s degree (A.S.) from a two‑year college or technical school in a related field or information technology certifications preferred and 3 years’ experience; OR high school diploma or equivalent required and at least 5 years of experience in an IT service & support role; or an equivalent combination.
• Computer
  
  Skills:
  
  Detailed knowledge and intermediate understanding of the following technologies:
  Windows 11, Active Directory, Microsoft Office 2024, 365 (including Outlook, Teams, etc.), and current hardware. Ability to learn and adapt to new technologies.
• US Citizenship is required for this position. We are unable to hire individuals currently on a work visa or individuals who will require a work visa in the future.
• Salary Range: $62,800.00 – $83,700.00.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non‑merit based factor made unlawful by federal, state, or local laws.