Senior Director, Field Platforms

Job title:

Senior Director, Field Platforms

Location:

Morristown, NJ / Cambridge, MA

About the job

Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

Strategic context:

Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

The Team:

The Senior Director, Field Platforms leads the Field Platforms Team within NA Customer Facing Operations, serves as Business Owner of Sanofi's commercial CRM ecosystem (OneCRM, Veeva Align, Smart CLM, Rep-Triggered Email, Events & Congresses) across Specialty Care, General Medicines, and Vaccines. This role drives platform strategy, field adoption, and team development while embedding AI-powered tools and automation to accelerate delivery and improve commercial outcomes.

Role Overview :

* This position is a future-forward, AI-fluent leader who combines deep technical expertise with strategic vision to personalize the customer journey, elevate field CRM capabilities, and drive commercial innovation. Reporting to the NA Customer Facing Pillar Head, this leader brings both operational excellence and a growth mindset, utilizing emerging technologies to continuously modernize how our customer-facing teams engage, perform, and grow.

* The Field Platforms Team, part of the broader NA Customer Facing Operations team, is focused on enabling customer facing teams to drive growth through fit-for-purpose, innovative, user-friendly technology platforms.

* The Field Platforms Team strives to support the customer facing teams by delivering innovative technology capabilities and easy-to-use solutions that bring real value and impact to the organization.

* The Field Platforms is the Business Owner of the following commercial team platforms:
OneCRM including Events and Congresses, Rep-triggered-email, Smart CLM, Veeva Align

Job Highlights:

* This position will lead the Field Platforms Team and manage the corresponding relationship with the field and brand management teams for all North America BUs (Specialty Care, General Medicines and Vaccines).

* This position is a critical team leader, with a technical and operational background, supporting our ambition for personalizing the customer journey through sales force effective activities, and managing the field CRM experience, capabilities, and customizations.

* The Senior Director of Field Platforms will report to the NA Customer Facing Pillar Head.

* In addition to responsibility for the Platforms, the team is responsible to drive user adoption through a thorough training and communications roadmap, coordinated with the broader new hire and continuous learning plans of each BU.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main Responsibilities:

* Utilize technical expertise to drive simplification and harmonization of the integration of one instance of Veeva in the US across Gen Meds, Specialty Care and Vaccines, partnering with Global OneCRM to leverage core functionality while advocating and delivering US-specific needs.

* Partner with Digital, Global, Vaccines, and Specialty Care to drive the integration of the Events Harmonization Volcano Project. Utilize technical expertise of Veeva to ensure smooth delivery of harmonized process and tools.

* Develop technical specifications and business rules to advance system capabilities and innovation, and drive field efficiencies. Prioritize digital projects on the team to ensure roll out of system enhancements, upgrades and new…