DD&T Digital Dexterity Implementation Lead

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ACCOUNTABILITIES

• Managethedigitaldexteritypipeline

• Operate the platform-signal pipeline and standingcadencewith DD (regular briefings forupcomingplatform/toolchangesand roadmap timing).

• Lead SMEcontributionsto theChange Impact Assessment (CIA):classify impact (high/medium/low),adviseon appropriateenablementresponses, andrecommendtimelines andresourceneeds.

• Serveasthe technicalaccuracygate for platform-specific
  
  DD assets: validate “howitworksat
  
  Takeda”guidance,maintain
  
  FAQs/known-issues, anddefinepracticalguardrails andapprovedpractices.

• Signoff on technicalcontentpriortopublishto reducelearnerconfusionandrework.

• Own delivery of high-credibilityenablementmoments: demos, office hours, tech-update sessions, SME Q&A, and SMEstaffingfor DD Live/regional events.

• Developreusabledeliveryplaybooks(runbooks, demo scripts, SME briefing notes) andensureenablementisconsistentlyhighqualityacrossregions.

• Manageandgrowthe SME roster (Platform & ToolSMEs,enablementspecialists),including scheduling,SLAs,rotation plans, andcapacityforecasting forlaunchesandsustainment.

• Ensure coverage forchampionscalls, office hours andlocalactivations, and coordinate SMEhandoffswith the Product Ownerand Program Manager.

• Translatetechnicalchangesignalsintoactionableinputs for the DD Product Ownerand Instructional Designers  (e.g., scope of work,recommended delivery formats,localization considerations).

• Ensureclearacceptancecriteriaandsign-offsfor tool-specific learning assets.

• Actastheprimaryliaison to platform/product owners(DPE, Microsoft product owners, etc.),negotiating
  
  SME access andinfluenceover timelines.

• Workcloselywith Change Enablementtosequencemessagesand  with Reporting &Measurementtoensuretelemetry/usageisinterpretedcorrectly.

• Maintaina “technical accuracy” living register(known issues,workarounds) and incorporate feedback loops from Champions andregionaldeliveryintoimprovements.

• Drive post-release reviews for majorlaunchesandadaptSMEplaybookstominimizerecurringissues

• Remaincurrentondigitalandemergingtechnologiesand trends.

• Asamemberof the Learning & Development team supportotherteam activitiesasneeded

• Allotherdutiesreasonablyrequiredof the position

EDUCATION, BEHAVIOURAL COMPETENCIES AND

SKILLS:

• Bachelor’s degree in Computer Science, Information Systems, Business, Education, or related field, or equivalent practical experience. Master’s degree preferred

• Minimum7yearsexperiencein platform/product enablement, technical training, digital workplace operations, or similar roles supporting enterprise adoption.

• Demonstrated experience managing SMEs and coordinating enterprise-scale enablement (large launches, multi-region events, or enterprise rollouts).

• Strong stakeholder management and negotiation experience with product/platform teams; experience establishing
  
  SLAs and managing cross-functional dependencies.

• Practical understanding of Microsoft 365 ecosystem and enterprise collaboration platforms (Teams, SharePoint) and an appreciation for AI/agentic tooling (Copilot/my Aibou).

• Proven ability to create runbooks, knowledge bases, and repeatable delivery playbooks.

• Strong stakeholder management skills, with experience presenting to senior leaders and translating strategy into operational plans.

• Communication – ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner.

• Analytical Skills – ability toanalyzea wide variety of data and make appropriate decisions.

• Experience in managing multiplestakeholdersnetworks

• A strong executor, ability to implement deliverables ina timelyand effective manner

• Open to new ways of working and applying new methodologies

Preferred Skills & Attributes

• Comfortable in a lean environment and skilled at applying automation or AI-enabled approaches to scale delivery.

• Hands-on experience delivering demos and live enablement sessions at scale.

• Experience…