UX Research & Service Design Specialist

• Strong background in UX research, service design, or digital communications.
• Excellent writing and storytelling skills, with the ability to distill complex topics into clear, engaging narratives.
• Familiarity with AI tools and their application in enterprise environments.
• Experience with Microsoft 365, SharePoint, and Teams.
• Proven track record in using Mural or similar tools for journey mapping and service design.
• Ability to use journey artifacts to communicate current-state experiences and co-create future-state processes with DWP and service owners.
• Ability to work collaboratively across functions and geographies.
• Comfort with ambiguity and a proactive, problem-solving mindset.
• Strong organizational skills and attention to detail.

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters.

Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract