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Customer Care Representative

Job in Newfoundland and Labrador - Canada
Company: S&P Data
Contract position
Listed on 2021-03-06
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep
Job Description & How to Apply Below
Position: Customer Care Representative- Full Time $15.50 per hour

Location: St. John's

S&P Data is currently seeking to fill the position of Customer Care Associate , handling inquires for Direct TV.

Who is S&P Data?

S&P (Sales & Performance) is one of the leading contracting companies in North America. Operating with several locations across Canada and the United States, we are proud to be a growing multi cultural business offering both remote as well as on location positions for our wide variety of clients. For more information about us please visit out website at.

Position Overview:

As a Customer Care associate, you would be assisting existing customers via telephone by providing insightful answers to questions and concerns that they have. This includes but is not limited to; billing inquires, installation issues, changing channel subscriptions & activating systems.

Responsibilities:

  • Maintaining timely problem resolution and high levels of customer satisfaction.
  • Validating customer information and requests.
  • Analyze information presented by the caller to process the next step according to the nature of the inquiry.
  • Identify and resolve complaints while influencing the situation to achieve a mutually satisfactory solution ensuring the escalation process is followed as necessary.
  • Follow company communication procedures, guidelines and policies
  • Knowledge of company promotions and offerings
  • Requirements:

  • High school diploma/equivalent
  • 18+ years in age
  • Clean criminal record, backchecks will be completed upon hiring
  • Call center experience is an asset
  • Customer service experience is an asset
  • Why work for us?

  • We offer a fun diverse office/at home working culture.
  • Fun incentives to meet targets
  • Competitive wages
  • Growth opportunities
  • Benefits, Medical/Dental/Vision
  • Paid training
  • Discounts on awesome client brands
  • Job type: Full-time permanent (40 hours per week)

     Wage: $15.50 per hour

    Hours of operation: We are open 7:00am-11:00pm EST 365 days of the year

    Not Remote position: This is a work in office position at our St. John’s location

    With COVID-19 we want to assure you that we are doing our part to ensure the health and safety of our staff. This includes mandatory mask wear, temperature checks upon arrival, social distancing as well we have placed sanitization stations around the office.

    Apply today to start your career with S&P, we are ready for you!

    Position Requirements
    Less than 1 Year work experience
     
     
     
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