Service Operator, Technical Support

Location: West Cape Breton Island (Baddeck)

ENERCON, a globally renowned company established in Germany 40 years ago, positions itself as a leader in the wind turbine design and manufacturing industry. Our reputation is built on an unwavering commitment to excellence, the adoption of cutting‑edge direct‑drive generator technologies, rigorous adherence to quality standards, and the establishment of long‑term service contracts. We have become a global reference for reliability and performance.

With a product range spanning from 2 MW to 7 MW, ENERCON is at the forefront of wind energy innovation, propelling the industry toward a promising future. To date, we have successfully installed over 32,500 wind turbines worldwide, generating a total capacity of 61 GW.

With its North American headquarters located in Montreal, Quebec, service centers spanning from coast to coast, along with a certified warehouse and training center in Boucherville, Quebec, ENERCON holds a significant position in the Canadian market since its inception in 2001. The company currently represents more than 2,700 MW of installed capacity across eight provinces and territories in Canada.

At ENERCON in North America, our commitment is to build a cleaner and more sustainable future, promote energy transition, and offer exciting career opportunities to those who share our vision. Explore our job opportunities and join us in shaping the future of renewable energy, contributing to the creation of a world powered by sustainable energy.

ENERCON is seeking a  Level 1 Technical Support Specialist  to join its specialized team dedicated to supporting local teams across Canada. The incumbent plays a key role in providing remote technical assistance, wind farm monitoring, fault analysis, and coordination with higher‑level support teams.

As a Level 1 Technical Support Specialist, you will serve as the primary technical point of contact for field teams, site managers, after‑sales service, and internal departments. You will directly contribute to the availability, reliability, and performance of ENERCON wind turbines while ensuring compliance with the company’s quality and safety standards.

Key Responsibilities

Act as the primary point of contact for technical inquiries from field technicians, site managers, after‑sales service, and internal departments

Provide first‑level technical support, including fault analysis, assistance with software updates, and troubleshooting support

Escalate complex issues to Level 2 Technical Support or to engineering teams in Germany, as required

Analyze recurring technical issues and support the implementation of corrective and preventive measures

Support field teams through remote monitoring of wind farms across Canada and perform remote turbine restarts to maximize availability

Collaborate with Level 2 Support to develop, improve, and communicate technical instructions and procedures

Ensure clear and proactive communication to provide technicians with accurate and up‑to‑date work instructions

Investigate and resolve technical issues in collaboration with colleagues, suppliers, and engineering departments

Participate in weekend on‑call rotations as part of remote support operations

Act as the designated resource for confined space permits and ensure field teams leave facilities safely at the end of each workday

Additional Responsibilities

Support Level 2 Technical Support by creating and updating lockout/tagout (LOTO) procedures, monitoring temperature alerts, tracking parameter changes, and collecting key technical data to monitor and visualize performance improvements

Conduct periodic site visits to maintain technical expertise and provide on‑site support and training to maintenance teams

Perform any other related duties as required

Qualifications

Diploma or degree in Electrical or Electromechanical Engineering, wind turbine maintenance certification, or recognized equivalent experience

Journeyperson status in a relevant trade (an asset)

Minimum of five (5) years of experience in wind turbine maintenance or electrical/mechanical diagnostics, preferably on ENERCON wind turbines

Excellent communication skills

Fluency in French, both spoken and written, required as the…