On-Site User Support Technician

Position: On-Site User Support Technician Role
Location: Central Foothills (Sundre)

Join a fast-paced environment as a User Support Technician, providing hands-on technical support at a retailer or ISP location. This in-person role emphasizes effective user assistance and system performance.

Your contributions will be vital in managing user difficulties, redesigning software applications, and leading a team of support staff. You will set up equipment and ensure proper installations to drive user satisfaction and efficiency within technical environments.

Key Responsibilities:

• Assist users in accessing critical computer networks

• Oversee and report on network performance regularly

• Troubleshoot technical issues, advising users on solutions

• Document technical problems and successful resolutions

• Facilitate the setup of hardware and software for users

Requirements:

• CompTIA Security+ and MCSA Certifications required

• Network+ and A+ Certifications beneficial

• Proficient in MAC, Unix, and various network systems

• Ability to pass a criminal record check

• Must have a reliable vehicle and be willing to travel

Utilize your technical skills to enhance user experience and system reliability in this empowering role.
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