Relationship Manager - Red Deer, AB

Location: Central Foothills (Sundre)

Full-time vacant permanent position – Hybrid (Red Deer, AB).

About the Role
The Canada Homestay Network Society is a family‑run, non‑profit organization that has helped tens of thousands of students find a home away from home in Canada. We seek a Relationship Manager based in Red Deer, AB to build and maintain relationships among students, hosts, schools, and internal stakeholders, ensuring a safe and supportive homestay experience.

It is a  Hybrid  role, operating from home and in person at partner schools or offices, with an hourly wage of $19.00–$21.00. The position is full‑time permanent, 30 hours per week, with core hours 10:00 a.m.–3:00 p.m. local time. Flexibility may be required for evenings or weekends for events or emergencies.

Key Responsibilities

Monitor and manage relationships between internal and external stakeholders

Support homestay hosts, natural parents, and students in interpreting cultural practices

Plan and deliver in‑person training to hosts and orientations for new students

Communicate and maintain accurate records

Build a supportive local community of host families

Support student and host family relationships throughout their program

Respond to crisis situations promptly and refer cases to health professionals when appropriate

Work in person with intake and school meetings

Assume custodianship for local community students under 18, up to 100 km

Travel amongst the local community and surrounding areas

Schedule
Core hours are 10:00 a.m.–3:00 p.m. local time, with possible evenings and weekends for events or emergencies.

Qualifications & Requirements

At least two years of homestay or related work experience

One‑year Community College Certificate or Diploma

International experience, including hosting students or traveling abroad (preferred)

Ability to plan events and comfortability with public speaking

Great judgement and decision‑making skills while exercising confidentiality

Ability to work in a fast‑paced environment with potential high‑stress situations

Exceptional customer service skills and experience

Excellent Word, Excel, Email, and database skills

Ability to communicate confidently in English; speaking a second language is ideal

Superior organizational skills and ability to hold yourself accountable while working independently

Strong ability to develop and maintain relationships with colleagues and clients

Eligibility & Additional Requirements
The role requires the candidate to be at least 25 years old and to be a Canadian citizen or permanent resident. The candidate must have a full and valid driver’s licence, a reliable vehicle with a minimum of 2 million auto insurance liability coverage, and must pass a criminal record check and a vulnerable sector check.

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