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Mortgage Systems Support Specialist

Job in Canonsburg - Washington County - PA Pennsylvania - USA , 15317
Company: NVR, Inc.
Contract position
Listed on 2021-02-24
Job specializations:
  • Finance
  • Customer Service/Help Desk
Job Description & How to Apply Below
NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we're committed to quality and to our customers and we take pride in the nearly 400,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don't just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR's multi-billion dollar business operations.

As a Mortgage Systems Support Specialist, your primary responsibility will be providing excellent customer service and support from the NVR Mortgage community regarding Mortgage applications, especially the Encompass software. You will provide first level mortgage support, and identify and recommend improvements to the support process.

Primary Responsibilities

* Answer emails and phone calls from the NVRM communities regarding various mortgage applications
* Keep the customers focused and on track through problem resolution
* Teach the customers to solve problems for themselves
* Test and report findings of application changes received from software vendors
* Test of in-house customizations to the mortgage applications
* Troubleshoot and analyze of application problems
* Enter calls/emails into a ticket system
* Identify and recommend process improvement


* Excellent written and verbal skills
* Customer Service oriented
* Problem solving capabilities
* Preference to having worked in the mortgage industry and experience with Encompass a plus

Life at NVR

At NVR, your desire to excel is matched by our commitment to your success and we'll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you'll find mentors who can share their knowledge, provide career guidance and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

* Competitive Compensation
* Home Purchase Discount
* Mortgage and Settlement Services Discounts
* Comprehensive Health, Life and Disability Insurance
* 401(k) (Full-time employees are eligible to contribute immediately)
* Employee Stock Ownership Program
* Vacation and Holidays

In addition to the traditional benefits, we offer all our employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.

We are an Equal Opportunity Employer.

Drug Testing and Credit Check are required.

Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.
Position Requirements
Less than 1 Year work experience
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