Membership Sales Consultant - Canton

• Job Category Sales, Customer Service
• Employee Type FT Exempt
• Required Degree High school
• Manage Others No

The X3 Sports Membership Coach is the face of X3 Sports to members, guests, and staff. They are responsible for selling memberships, member retention, and providing high quality customer service to all members and guests. Works as part of the sales team, increases revenues, increases member engagement, improves member activity, enhances quality of service, improves member retention, and delivers on the X3 Sports Promise – Real Training.

Real Results.

Requirements

Qualifications:

Two to four years of prior sales experience preferred

Excellent customer services skills, outgoing, motivational, and friendly

Ability to deal with pressure in meeting sales targets

Summary

Key Performance Outcomes:

Increases Member Engagement

Improves Member Retention

Key Responsibilities:

Strong Verbal and Non-Verbal Communication and Comprehension Skills

Ability to Prospect as well as Follow up on Company Generated Leads

Strong Organizational Skills and Attention to Detail

Ability to Follow Directions as well as Lead

Customer-Focused

Sales and Retention Knowledge

Administrative Reporting Skills

Basic knowledge of POS systems

Models and promotes X3 Sports mission, values, and vision through appropriate appearance, words and actions.

Engages in opportunities that positively impact the member experience

Participates in community activities such as races and health fairs to raise awareness of X3 Sports and create interest in club membership

Prospects for qualified leads and creates traffic through referrals

Reaches and surpasses monthly sales and performance goals

Ability to follow and update the sales process in CRM and other Company provided tools

Performs all basic transactions including billing changes, freezes, cancellations, etc. as necessary

Attends sales and training meetings as required

Job Expectations:

The key performance indicators (KPI) include individual unit sales, merchandise sales, member retention, program growth, quality of memberships, and customer service.

Note:

This description is not an exhaustive list of all role responsibilities, skills, and standards required. Other responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.