Residential Installation & Service Technician

Company Overview

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets or exceeds company standards and metrics and completes necessary certifications and education for the current role and for consideration for advancement to the next level. Functions in an entry‑level position, with an increasing degree of proficiency and decreasing degree of onsite supervision to complete installation and troubleshooting activities.

Continued employment is contingent upon achieving required training, certifications and safety requirements.

• Perform installations and changes of service while adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC) requirements, and local ordinances to provide or remove services to the customer.
• Complete all customer interactions as required.
• Perform service calls.
• Troubleshoot the drop from the tap to the customer's equipment.
• Assess and design basic home networks using appropriate technology based on customer needs (coaxial cable, Ethernet, Wi‑Fi, MoCA).
• Complete associated record keeping in a timely manner for entry into the customer's account.
• Determine acceptability of service by reviewing and confirming quality of service based on test results, and adjust or fix service to provide the best possible service.
• In support of Wi‑Fi installation and trouble calls, determine appropriate placement of devices and design of the Wi‑Fi network in the home, taking into account channels, co‑channel interference and utilization.
• Determine appropriate use of device options and provide advanced customer education to set expectations.
• Communicate, engage, and provide customer education on products and services, including channel lineup, applications, usage and company policies.
• Cleans, maintains and stocks vehicle and equipment to be prepared for required duties.
• Reports need for vehicle repair or service when required and/or prescribed.
• Reconciles with warehouse regarding issued customer premise equipment (CPE).
• Properly operates and maintains installation tools, technology and equipment (hand tools, light power tools, meters, ladders).
• Demonstrates ability to navigate digital tools including work order management and digital diagnostics.
• Obtains and maintains appropriate licensing and/or background checks based on federal, state or municipal requirements.
• Uses sound judgment in decision-making, problem‑solving, project management, and readily accepts ownership of personal decisions and actions.
• Performs jobs from high places (poles, roofs), including climbing poles with proper equipment (safety belt, strap, climbers, ladders, bucket trucks).
• Manipulates objects such as pens, keyboards, mice, connectors, fasteners and wire using hand tools.
• Lifts and carries loads of 70lbs or more; works in confined spaces such as crawl spaces or attics; works while standing 50‑70% of the time; works near power lines and electricity; works in areas with moderate noise levels; works within manufacturer’s rated weight capacity for all equipment, including ladders and aerial lifts.
• Drives company vehicle safely during scheduled work days; maintains a valid driver’s license.
• Effectively communicates with customers and co‑workers.
• Uses close vision, peripheral vision and ability to adjust focus to use tools and equipment.
• Exposure to dogs or other animals in construction areas and in home environments.
• Completes required training and passes certification tests within specified timeframe.
• Works in various weather conditions, including heat, cold, rain and other precipitation.
• Normal work shift may include weekends; may include 10‑hour days for 4‑day a week and/or mandatory overtime including weekends, evenings and holidays; must be able to…