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Swiss French speakers

Job in Cape Town - South Africa
Other locations: Cape Town
Cape Town
Cape Town
Cape Town
Full Time position
Listed on 2019-10-07
Job specializations:
  • Customer Service
    Call Center, Customer Service Rep
  • Gaming
    Casino, Online Gaming
Job Description & How to Apply Below
Position:  Swiss French speakers- work in cape Town
Time for a change? Want to work in a new country? Dreaming of that one job you've always wanted? Want to be the envy of your friends?
Move to Cape Town and kick start your career .
Cape Town is the place to be and this is a company w you want to work. Come to South Africa and see for yourself – The company  is an online marketing company servicing customers from around the world.
This is a very exciting role within the growing Customer Support Department.
Operating within the e-commerce industry, the company provides world-class services to their clientsand their businesses. The core element of this company is their people, as  they recognize that the employees are the driving force of the business, hence they ensure that they employ individuals with high-potential allowing them to develop their career and themselves within the business.

They are looking at expanding the existing Customer Service Department, within the Swiss French Market. The position is based in Cape Town, South Africa. The company has over 1 800 multi-national employees as they provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives them the edge in a highly competitive market, thus making them an employer of choice in Cape Town.
Due to the geographical locations they service, please note that t is shift work.07:00- 15:00, 15:00- 23:00, 23:00- 07:00
Training will be provided and will take place in their office in London – all flights and accommodation will be arranged and paid for.


Job description
• Responding to customer queries by telephone,  and online chats in French (Swiss)  language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
t• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls,failed purchasers, etc
.• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
Position Requirements
College
Duties will include, but not limited to:
•Responding to customer queries by telephone, email and online chats in Swiss French language
•Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
•Processing pertinent information into relevant databases
•Customer relationship building & management
•Problem solving tasks during shift
•Handling and taking full responsibility for customer related queries
•Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
•Performing extra tasks given by managers / shift supervisors as required



Requirements
Non-Negotiables:
•Swiss French as home/first language essential
•Be available for 24/7 shift rotations

Advantageous Requirements:
•Be in a possession of a degree or a diploma

Personal Competencies:
•Be a self-starter, self-motivated & goal orientated
•Be able to work independently yet be a team player
•Be an analytical thinker with problem solving ability
•Be deadline driven & goal orientated
•Excellent time management skills
•Be able to meet deadlines in a highly pressurised dynamic environment
•Be able to handle confidential and personal matters
•Be fully computer literate and have accurate typing skills
Required Language Skills:
  • French - Very good
  • English - Good
Additional Information / Benefits
This is a very exciting role within the growing Customer Support Department operating within the e-commerce industry, we provide excellent services to their international clients and their businesses.

The core element of this company is their people, as they recognize that the employees are the driving force of the business, hence they ensure that they employ individuals with high-potential allowing them to develop their career and themselves within the business.

This is an international company with offices in London, Cape Town and Malta.

London will also be your first stop where you will complete your training and will start working while their immigration team processes your work visa application for Cape Town.

Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport. Once your visa has been processed and the time has come for you to relocate to Cape Town, once again relocation assistance is provided by covering flights, shuttle service from the airport and 3 months of free accommodation.

The Cape Town office also offers many perks such as a free meal daily, free access to gym, return flight home once per year, awesome coffee from  onsite coffee bar and Friday bar.
Questions to answer on applying for this job
  • Are you from Switzerland ?
  • IS French you native language
Contact Information
Contact Name: Workhouse - Cape Town
Contact Phone: 021 447 1699
Preferred method of contact: Email with CV via Application Box below.
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