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Finnish Customer Service

Job in Cape Town - South Africa
Other locations: Cape Town
Full Time position
Listed on 2020-01-28
Job specializations:
  • Customer Service/Help Desk
    Call Center, Expat Customer Service
  • Entertainment/Gaming
    Casino, Online Gaming/Casino
Job Description & How to Apply Below
Position:  Finnish Customer Service based in Cape Town
This is an awesome opportunity for a Finnish speaker who has lived and worked in Finland to join this stunning International company in Cape Town, South Africa

Duties will include, but not limited to: • Responding to customer queries by telephone, email and online chats in Finnish language • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment • Processing pertinent information into relevant databases • Customer relationship building & management • Problem solving tasks during shift • Handling and taking full responsibility for customer related queries • Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc. • Performing extra tasks given by managers / shift supervisors as required
Position Requirements
Finnish as home/first language essential
 Fluent in English; able to communicate effectively (read, write and speak fluently)
 Be available for 24/7 shift rotations
You must have lived and worked in Finland

Advantageous Requirements:
 Be in a possession of a degree or a diploma
Personal Competencies:
 Be a self-starter, self-motivated & goal orientated
 Be able to work independently yet be a team player
 Be an analytical thinker with problem solving ability
 Be deadline driven & goal orientated
 Excellent time management skills
 Be able to meet deadlines in a highly pressurised dynamic environment
 Be able to handle confidential and personal matters
 Be fully computer literate and have accurate typing skills
Required Language Skills:
  • Finnish - Very good
  • English - Good
Additional Information / Benefits
Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport. Once your visa has been processed and the time has come for you to relocate to Cape Town, once again relocation assistance is provided by covering flights, shuttle service from the airport and 3 months of free accommodation.

The Cape Town office also offers many perks such as a free meal daily, free access to gym, return flight home once per year, awesome coffee from  onsite coffee bar and Friday bar.

We have over 1 800 multi-national employees as they provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives them the edge in a highly competitive market, thus making them an employer of choice in Cape Town.
Due to the geographical locations they service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.
Contact Information
Contact Name: Workhouse - Cape Town
Contact Phone: 021 447 1699
Preferred method of contact: Email with CV via Application Box below.
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