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Spanish speakers SPAIN

Job in Cape Town - South Africa
Other locations: Cape Town
Cape Town
Full Time position
Listed on 2019-10-07
Job specializations:
  • Customer Service
    Call Center, Expat Customer Service
  • Gaming
    Casino, Online Gaming
Job Description & How to Apply Below
Position:  Spanish speakers from SPAIN work in Cape Town - Excellent company!
This is a very exciting role within the growing Customer Support Department Operating within the e-commerce industry, they provide excellent services to our international clients and their businesses. The core element of the company is their  people, as they recognize that the employees are the driving force of the business, hence they ensure that they employ individuals with high-potential allowing them to develop their career and themselves within the business.
They are an international company with offices in London, Cape Town and Malta. London will also be your first stop w you will complete your training and will start working while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.

Once your visa has been processed and the time has come for you to relocate to Cape Town, once again relocation assistance is provided by covering flights, shuttle service from the airport and 3 months of free accommodation.  

TheCape Town office also offers many perks such as a free meal daily, free access to their gym, return flight home once per year, awesome coffee from our onsite coffee bar and Friday bar. They have over 1 800 multi-national employees as they provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making them an employer of choice in Cape Town.
Due to the geographical locations they service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.

Duties will include, but not limited to:
•Responding to customer queries by telephone,  and online chats in Spanish Language
•Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
•Processing pertinent information into relevant databases
•Customer relationship building & management
•Problem solving tasks during shift
•Handling and taking full responsibility for customer related queries
•Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
•Performing extra tasks given by managers / shift supervisors as required
Position Requirements
College
Requirements
Non-Negotiables:
•Spanish as home/first language essential
•Fluent in English; able to communicate effectively (read, write and speak fluently)
•Be available for 24/7 shift rotations

Advantageous Requirements:
•Be in a possession of a degree or a diploma

Personal Competencies:
•Be a self-starter, self-motivated & goal orientated
•Be able to work independently yet be a team player
•Be an analytical thinker with problem solving ability
•Be deadline driven & goal orientated
•Excellent time management skills
•Be able to meet deadlines in a highly pressurised dynamic environment
•Be able to handle confidential and personal matters
•Be fully computer literate and have accurate typing skills
Required Language Skills:
  • Spanish - Very good
  • English - Good
Additional Information / Benefits
the company offers medical aid and should you currently be abroad skype interviews will be conducted.
Candidates must be from Spain and have an Eu passport
Please send cv urgently as these positions will be filled quickly
Contact Information
Contact Name: Workhouse - Cape Town
Contact Phone: 021 447 1699
Preferred method of contact: Email with CV via Application Box below.
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