Repairs Coordinator​/Cydlynydd Atgyweirio

We have an exciting 12 month opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales. As our Repairs Coordinator, you will support our two award‑winning companies to make a real difference to people's lives, homes and communities across Wales. Our busy team is at the very forefront of service delivery. We deal with repairs, servicing and safety testing, working closely with our subsidiary contractors to ensure that we complete maintenance requests and compliance tasks as efficiently as possible.

Our aim is to turn up when we say we will, do the right work and do a good job so we don t have to return. You will be critical in helping us to achieve and maintain this standard. You will ensure we deliver excellent repairs, testing and servicing services to our customers.

• Be part of the in‑house repairs teams who deliver customer‑focused services, maximising opportunities to achieve improved VFM and high levels of customer satisfaction.
• Help deliver the reactive electrical and heating repairs service.
• Lead on the delivery of electrical and gas safety tasks.
• Support the delivery of the servicing and testing of critical components and systems.
• Assist with the delivery of a comprehensive Asset Management Strategy (AMS) to ensure an understanding of the asset portfolio, performance and investment profile.
• Take personal responsibility for dealing with resident queries.
• Respond to resident queries and provide high‑quality customer service.
• Work as part of a busy team and independently, organising your workload and making decisions.
• Use a strong customer‑focused, empathetic approach to dealing with customers.

You will be part of a busy team whose primary focus is to respond to resident s repair requests and organise compliance related tasks across the whole of Wales. This will involve answering calls, responding to emails and dealing with complex and at times, challenging situations, whilst always endeavouring to deliver the best possible service to our customers.

• Positive, flexible attitude with strong values that align with our organization.
• Excellent communication, administrative skills and attention to detail.
• Experience doing building maintenance, ideally within a customer‑focused housing repair and maintenance team.
• Ability to collect, record and monitor data.
• Proficient in using ICT software programmes effectively.
• Can work under pressure effectively.
• Interest in repairs, maintenance and compliance within a social housing environment.
• Strong customer‑focused and empathetic approach to dealing with residents.

• Salary £30,178 – £33,215 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3× death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service; ability to buy and sell up to 5 days (prorated).
• 9 Bank Holidays per annum, including an extra day at Christmas.
• Opportunities to develop and grow.
• Regular feedback, training and support from your manager and team.
• Comprehensive support in case of sickness, generous sick pay scheme, critical illness cover, employee assistance and counselling service, and a cash plan benefit.
• Time off for volunteering and health screening.
• And lots more.