Systems Support Analyst

Job Overview

Veriforce is looking for a Systems Support Analyst to support the administration and configuration of core business systems across the organisation.

Department: Technology
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Systems Support Lead

• Diagnose and resolve business requirements through effective configuration of company IT systems.
• Provide expert advice, guidance, and mentorship to system users, promoting best practices.
• Collaborate with commercial, operations & product teams to deliver industry‑leading system capabilities.
• Partner with third‑party vendors through consultancy engagements and project‑based initiatives to drive system improvements.
• Take full ownership of system configuration, customisation, and implementation activities in line with the group SDLC.
• Perform business process analysis, design, and re‑engineering to enhance operational efficiency while ensuring compliance with security standards and protocols.

To be successful, you will have a strong understanding of enterprise business functions integration, the ability to identify and manage project and business risks, and the skill to translate complex technical concepts into clear language for diverse audiences. You should bring proven experience in analysing and resolving issues across business applications, providing professional system configuration and end‑user support, and deliver effective training to varied user groups.

A collaborative and team‑oriented approach is essential.

• Hybrid workplace policy – work from the office 3 days per week.
• Enhanced parental leave.
• Generous annual leave.
• Healthcare plan.
• Annual giving day – an extra day to give back.
• Cycle‑to‑work scheme.
• Pension scheme with employer contributions.
• Life assurance – 3× base salary.
• Rewards program – access to discounts and cashback.
• Linked In Learning license for upskilling and development.

We are proud to be an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while creating an inclusive environment where everyone feels safe and empowered to be themselves.

• A response to your application within 15 working days.
• An interview process consisting of:
• An initial discovery call with the recruiter.
• A first‑stage interview via Microsoft Teams.
• Additional interview (likely face‑to‑face) with the stakeholders you’ll be working with closely.