Field Service Technician​/Engineer

Job Overview

We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware and configuration issues, as well as repair hardware devices. Excellent client interaction skills are essential.

Once you have completed your induction training, as a Field Service Engineer you will be responsible for visiting customer sites to install, refurbish, and maintain a wide range of technical equipment, including EPoS equipment, chip‑and‑pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi, and other industry‑related IT equipment.

In this role you will determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.

• Conduct daily visits to client locations for break‑fix, installation, refurbishment, and maintenance of EPoS equipment, chip‑and‑pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi, and other pertinent IT equipment.
• Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime during the replacement process.
• Perform the setup of Wi‑Fi devices and identify faults with data network cables on‑site.
• Troubleshoot and resolve technical, hardware, or software issues during site visits; promptly escalating to the appropriate team when solutions are not immediately attainable.
• Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
• Travel across the UK, including North West, Central, South East & South West regions, and be prepared for occasional overnight stays.

Home location required:
Cardiff & surrounding area. UK‑wide travel may be necessary.

£28,678 per annum (including on‑call supplement)

Full‑time, permanent

13‑hour shifts, 3 days on / 3 days off rota (inclusive of weekends and bank holidays)

• Experience installing EPoS within the retail or hospitality industry, or equivalent experience in IT installations where hardware devices are installed, supported, and troubleshooted.
• 1 year of IT support experience (preferred)
• 1 year of EPOS experience (preferred)
• UK Manual Driving Licence required (International Driving Licences are not accepted)
• Willingness to travel to client sites daily, 100% (required)
• Technical mindset, logical and methodical approach to troubleshooting
• Experience or knowledge in identifying faults with data network cables
• Previous experience as an IT Network Engineer or Telecoms/Broadband Engineer, especially in the retail and/or hospitality industry, highly desirable

UK Manual Driving Licence required. International Driving Licences are not accepted.

100% required; daily travel to client sites across the UK.

• Company van and fuel card – you will be provided with a brand‑new van equipped with air conditioning, car‑play, reversing camera and sensors, satellite navigation, DAB radio, and customised racking tailored to client needs.
• Training opportunities – continuous learning and growth support.
• 19.6 days annual leave (inclusive of bank holidays). With the 3 days on/3 days off rota, booking just 3 days off equates to 9 days off.
• Company events, team parties, and team‑building activities.
• Employee of the Quarter award – quarterly award recognising outstanding performance.