Vulnerable Customer Support Specialist - Collections

A dynamic fintech company in Cardiff seeks a Specialist Support Team member to deliver tailored support to vulnerable customers. Responsibilities include managing a portfolio of clients in arrears, conducting vulnerability assessments, and providing outstanding service via telephony. Candidates should have experience handling sensitive conversations and demonstrate empathy and resilience.

This role offers a starting salary between £27,000 - £34,000, private healthcare, generous holiday, and other great perks, with a hybrid work model of 3 days in office and 2 from home.
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