Omega Sales Consultant

Developing a career within Luxury is possible with us here at Laings.

As a passionate OMEGA watch brand Sales Consultant, you will create unique, welcoming, and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. We are looking to appoint a high performing, driven sales professional, able to confidently convey enthusiasm for our OMEGA timepieces and offer superior customer service.

Our OMEGA Showroom team are driven, welcoming, supportive and our culture is encouraging and collaborative.

We offer on-going tailored training and support along with a host of attractive rewards and benefits, from supportive health and wellbeing schemes through to generous staff discounts, contributory pension and life assurance, accredited industry training and qualifications to structured career progression and clear personal development plans. Laings are a recognised trusted Leader, proud to be an equal opportunities employer who encourages candidates from a wide range of backgrounds.

We are looking for a talented individual with a desire to demonstrate their full potential and embrace unique opportunities offered in our fulfilling workplace environment.

As the face of our OMEGA Showroom, you will impart exceptional sales and customer service beyond the normal retail environment. Passion for and expertise on timepieces should come as standard and creating magical moments will be part of your everyday environment.

Our Cardiff OMEGA Showroom team assist 38.75 hours per week, 5 days out of 7.

• Providing customers with the product knowledge they need to select from the OMEGA timepiece collections and enable them to make an informed purchase, while looking after their best interests.
• Leave customers with the feeling they received the best service.
• Developing in-depth knowledge of OMEGA watch collections and conveying this with pride and enthusiasm consistently.
• Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the OMEGA watch needs of prospective customers. Strive to achieve sales targets in line with store figures, being ever mindful of personal targets.
• Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
• Maintaining excellent presentation of our new OMEGA showroom.
• Following up with customers after their purchase for after-care issues and to request reviews.
• Take personal responsibility for stock handling, stock takes and timepiece counts.

• Will have a drive and passion to develop in-depth knowledge and secure sales of luxury OMEGA timepieces.
• Hold a proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service.
• Be able to demonstrate luxury retail sales experience (does not need to be watches specific).
• Have an ability to quickly build trust and rapport with clients and the wider Laings team.
• Be able to show commitment to driving client loyalty through exceptional customer service standards and a genuine interest in their needs.
• Confident ability to work both as part of a team and by using own initiative.

We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.

Join us and shine as we go forwards, committed to staying at the forefront of the industry with a passion in providing personalised instore and aftersales experiences for customers, delivering impeccable service that is paired with exceptional product knowledge.