Housing Officer, Social Work

Housing Officer (Dispersal Accommodation)

Location:

Wales

Salary: £32,000 - £35,000 per annum

Employment type:

Full‑time, Permanent

We are recruiting compassionate and proactive Housing Officers to support vulnerable individuals across Wales, primarily covering North Wales, Swansea or Cardiff. The role focuses on supporting Service Users, ensuring their welfare, safety, and successful move‑on from the dispersal accommodation. You will manage a large and varied caseload while also overseeing a portfolio of properties, ensuring they are safe, well‑maintained, and compliant.

• Manage a caseload of Service Users, conduct inductions, and support settlement into accommodation.
• Carry out regular welfare checks, property visits, and signpost individuals to relevant services such as healthcare and local support agencies.
• Report and manage incidents, safeguarding concerns, and absconding cases, ensuring timely move‑on in line with contractual requirements.
• Conduct property inspections, report maintenance issues, coordinate repairs, and ensure properties meet health & safety standards.
• Prepare properties for new occupants and manage voids effectively, support inventory management and minor repairs where required.
• Work closely with internal teams and external stakeholders, attend meetings, maintain accurate records, and provide cover when required.
• Ensure compliance with company procedures and relevant legislation; participate in training and continuous professional development.
• Remain responsive to communications and operational demands, including emergencies.

• Experience working in housing, support work, or a similar role.
• Strong organisational skills and ability to manage a high‑volume caseload.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Understanding of safeguarding and supporting vulnerable individuals (desirable).
• Full UK Driving Licence and access to your own vehicle (essential).

• Opportunity to make a real impact supporting vulnerable individuals.
• Varied and rewarding role with no two days the same.
• Supportive team environment.
• Ongoing training and development opportunities.

• 33 days annual leave (including bank holidays).
• Life cover (2x basic salary).
• Westfield Health membership – cashback on health services and discounts for retailers and gyms.
• Laptop, phone, and any other required equipment provided.
• Mileage expenses – claimable from home.
• 6‑month probationary period.
• Employer pension contributions (4% employer, 4% employee).
• Referral bonus scheme.

Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points‑based system. Should you require sponsorship, your application will be rejected, and any provisional offer withdrawn.