UX Researcher

A UX Researcher solves complex problems with simple, elegant solutions. They plan research activities, conduct both qualitative and quantitative research methods, analyze the results, and translate the uncovered data into actionable insights. UX Researchers use industry best practices for their research methods to better understand the behaviors, motivations, and desire paths of research subjects. They develop strong, trusting relationships between the research team and product teams, providing leadership and support during strategy, ideation, and execution of enterprise‑scale implementations.

• Achieve a deep understanding the problem space including business goals and market needs / desires
• Determine the appropriate mix of UX Research methods, both qualitative and quantitative, and design experiments for a given scenario.
• Document the planned research methods in a UX Research plan, including method names / descriptions, intended quantity of each method, expected timeline for plan execution, intended target of research methods.
• Collaborate with team members to finalize the appropriate research methods, timing, and research targets
• Recruit research subjects to participate in UX Research methods
• Prioritize and reprioritize tasks based on varying criteria to achieve optimal speed-to-insight while managing multiple initiatives
  
  Schedule research methods with research subjects and team collaborators
• Champion new research methodologies to better understand the behaviors and desire paths of users

• Conduct user experience research activities like stakeholder interviews, collaboration sessions, usability tests, task analysis, surveys, web analytics, heuristic reviews, and field research in order to understand the context in which target audiences operate
• Maintain execution of the timeline outlined in the UX Research plan
• Inform stakeholders of research progress, clearly setting and re‑setting expectations when needed
• Pivot from original research plan when key learnings and insights suggest there is additional / different research to conduct
• Demonstrate industry best practices for conducting each research method
• Document and organize data resulting from the conducted research
• Collaborate with designers, strategists, developers, and product teams to create a greater shared understanding of the user’s current experience, future vision, needs, and desires

• Analyze qualitative and quantitative data from analytics tools, survey results, and other research methods to develop themes and insights that inform UX decisions
• Collaborate with strategists, designers, developers, and product teams to map research findings to business goals and objectives
• Translate insights and "light‑bulb moments" into actionable recommendations
• Measure research data, interpret data, and translate data into findings that relate directly to concrete goals for the project, product, or business area
• Influence the measurement of experience from qualitative and quantitative perspectives, clearly connecting data to strategic and design solutions

• Clearly summarize research findings to be interpreted by strategists, designers, developers, product teams and stakeholders.
• Creates research artifacts as data documentation, including flows, diagrams, user stories, reports, and presentations
• Build research reports in a variety of formats, adjusting content and format for different audiences
• Communicates summary findings to various audiences, often through stakeholder presentations
• Supports strategists and designers in stakeholder presentations by providing detailed data and research to create a rationale for decisions and recommendations

• High School Diploma or GED required
• Master’s degree, or equivalent combination of education and experience, preferred. Field of Study:
  Human Computer Interaction, Data Science, Interaction Design, Cognitive Science, Psychology
• 1 – 2 years work related experience
• Preferred:
  Google Analytics as an additional certification/license

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company‑paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.