Senior Analyst, Business Process

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.

This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.

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Telamon invests in our people with benefits that support health, family, and future. We offer a comprehensive benefits package that includes:

Health & Wellness:Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/, pet insurance, EAP

Financial:401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)

Time Off & Flexibility:Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, company-paid sabbaticals, and hybrid/remote options

Career Growth:Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities

Additional Benefits:Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note:

benefits eligibility may be based on employment status, tenure, location, or other factors

Classification:

Location:

1000 E 116th Street

Carmel, IN 46062

Schedule:

Hybrid-M, W, Th-in office, T, F-remote

Job Summary:

The Senior Analyst, Business Process serves as a strategic facilitator between IT and business operations, partnering with leaders across multiple lines of business to optimize workflows and drive operational excellence. This role encompasses the full project lifecycle—from identifying and documenting complex business requirements through implementation and change management—ensuring technical solutions effectively leverage enterprise systems to deliver measurable value both internally and externally.

Key responsibilities include conducting comprehensive process analysis to eliminate inefficiencies, translating business needs into actionable technical specifications, leading cross-functional stakeholder sessions, and providing guidance during system implementations to ensure seamless process integration. The position requires facilitating consensus among diverse stakeholders, presenting process recommendations to leadership, and championing continuous improvement initiatives that enhance business performance and user adoption.

Essential Duties and Responsibilities

Business Requirements & Process Analysis

• Partner with leaders across multiple lines of business to identify, document, and validate complex business requirements
• Conduct comprehensive process analysis to optimize workflows and eliminate inefficiencies
• Translate business needs into actionable technical specifications for development teams
• Design future-state business processes that leverage technology capabilities while maintaining operational excellence

Stakeholder Collaboration & Communication

• Lead cross-functional requirements gathering sessions with leaders, and operational teams
• Facilitate consensus-building among stakeholders with competing priorities
• Present process recommendations and project impacts
• Maintain clear communication channels throughout project lifecycle

Implementation & Change Management

• Lead post-implementation support activities, including process refinement and user training
• Monitor business process performance and recommend continuous improvements
• Support change management initiatives to drive user adoption

Managerial Responsibility

• This…