Financial Services Representative

Headquartered in beautiful Carpinteria, California, Plan Member is a growing financial services firm serving hundreds of thousands of clients nationwide. For more than three decades, Plan Member has provided premiere retirement and investment services to individual investors as well as employees of education, nonprofits, governmental and private sector organizations. Plan Member has been a top-ranked fee-based broker dealer since 2004 and top-ten ranked for new retirement plans added and K-12 retirement plans.

With a mission of making a positive difference for our Partners, Members and Employees, Plan Member provides generous benefits and a personalized company culture that champions career growth and is looking for highly motivated individuals to join its growing team.

Location Information:
On-Site at our Carpinteria, CA Headquarters

The starting salary is $52,000 annually. In addition to the starting salary, there is a Licensing Incentive Program that provides salary incentives based on the successful passing of FINRA exams to secure the SIE and FINRA Securities Licenses 6, & 7. We offer a generous compensation package that also includes an attractive benefits package including medical, dental and vision, 401k company match, discretionary profit sharing, PTO, valet parking and more.

As a Financial Services Representative (FSR-Tier1), you will complete 8 weeks of SIT training. Your primary responsibility will be to answer client incoming Plan Member client calls, provide excellent service while gathering information to resolve issues. Place outgoing calls for follow ups and assigned tasks, and, transfer calls to appropriate personnel.

As one of our representatives, you will participate in our unique Securities Industry Training (“SIT”) program which, over the course of 24 months, prepares you for routine job duties related to the Financial (Securities) Industry. This includes passing the required licensure exams. Representatives will have the opportunity to advance through several Tiers (Positions) during their tenure in the SIT program and will be required to secure FINRA Licenses according to a pre-set schedule.

Our incentive program focuses on three important FINRA licenses. Tier 1consists of: SIE (Securities Industry Essentials) exam followed by the Series 6 exam. Once promoted to Tier 2, the series 7 exam will be the next focus. Each license represents a milestone in an agent's career and demonstrates their expertise and commitment to providing exceptional service to our clients and advisors.

The primary responsibilities for FSR Tier I:

• Answer Client inbound calls and or transfer calls requested
• Gather information as it relates to clients inquires
• Place outgoing calls (as required (no cold calls)
• Perform routine/assigned follow up tasks
• Provide exceptional service to Clients
• Handle Return Mail Inquiries
• Once proficient in the Service Center, work with New Hires as a "Buddy" for training
• Refer daily support questions to more tenured employees
• Process transactions and provide info relating to client accounts
• Position Includes comprehensive SIT training for the first 8 weeks of employment

• Communicate training and coaching to management
• Peer call monitoring and reviewing
• Assist with maintaining and updating Knowledgebase. (Plan Member’s policies and procedures)

This position is deemed an “Essential Staff” position for the purpose of our Business Continuity Plan "BCP". This distinction means you are expected to be fully prepared to perform essential functions of your job remotely as deemed applicable and necessary by your manager and the Company upon declaration of a BCP event.

• Active Communication
  • Strong listening skills (attentive, active, and objective)
  • Clear, articulate verbal communication
  • Conflict management
  • Maintain composure under stress
  • Ability to ask probing questions
  • Respond to customers in a confident, cooperative and professional manner
• Interpersonal Dynamics
  • Team Player
  • Ability to relate to others in a respectful, cooperative manner
  • Information…