Senior Technology Operations Leader

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

The Sr. Technology Operations Leader is a senior leadership role responsible for overseeing the Site Reliability Operations (SRO) team that provides 24/7 monitoring and support of the company's IT infrastructure. This executive leader will develop and execute enterprise-wide strategic vision and initiatives to enhance operational excellence, reliability, and security across the organization's technology landscape, with a focus on AWS cloud infrastructure and digital transformation.

The ideal candidate will combine deep technical expertise with exceptional executive leadership abilities to guide the organization in maintaining robust systems while driving strategic innovation and organizational transformation.

• Strategic Leadership - Develop and implement the enterprise-wide strategic vision for Technology Operations, aligning with overall business objectives, corporate strategy, and long-term IT roadmaps. Drive transformational initiatives to enhance operational excellence, system reliability, and competitive advantage across the organization.

• Executive Team Management - Provide strategic direction and leadership to the AVP of Technology Operations and extended leadership team. Establish organizational structure, talent development strategies, and succession planning for critical leadership positions while fostering a culture of innovation, excellence, and continuous learning.

• Operational Excellence - Ensure enterprise-wide 24/7 monitoring and support of the company's IT infrastructure through strategic oversight of the AVP and SRO team, establishing and maintaining service level agreements (SLAs) that exceed business requirements and industry standards.

• Monitoring & Observability Strategy - Lead the strategic development and implementation of comprehensive monitoring and observability practices using New Relic and other enterprise tools to ensure proactive identification of potential issues and complete visibility into system performance and health across all business units.

• Executive Incident Management - Oversee critical incident response processes at the executive level, leading major incident reviews with stakeholders, and implementing enterprise-wide preventative measures to reduce future occurrences. Serve as the escalation point for high-impact incidents affecting business continuity and corporate reputation. Participate in the team's 24/7 incident on-call rotation.

• Executive Cross-Functional Collaboration - Partner with stakeholders and senior leadership across Application Development, Information Security, Infrastructure, and business units to ensure technology operations align with enterprise architecture standards, business strategy, and digital transformation goals.

• Strategic Vendor Management - Oversee executive-level relationships with technology vendors and strategic service providers, leading contract negotiations and managing partnerships to ensure optimal service delivery, cost-effectiveness, and alignment with corporate objectives.

• Enterprise Risk Management & Compliance - Implement comprehensive risk management frameworks to identify, assess, and mitigate operational risks at the enterprise level. Ensure compliance with relevant regulatory requirements, industry standards, and corporate governance policies while leading crisis management and business continuity planning.

• Process Innovation & Transformation - Lead enterprise-wide initiatives to optimize and standardize operational processes, focusing on automation, self-service capabilities, and elimination of manual work through implementation of advanced Dev Ops practices and digital transformation…