Customer Service Representative

In the role of Customer Service Representative 2, you’ll play a pivotal part on our Customer Service team.

The Customer Service Representative requires a high level of internal customer engagement, with the capability to coordinate successful integrated product offerings. The role involves coordinating, supporting, and improving the commercial process, positively influencing customer happiness, and managing day‑to‑day customer requests, processing orders and quotes, and maintaining frontline communication with customers. The representative updates changes of order dates, ensures adherence with contractual obligations, and monitors performance KPIs.

Additional responsibilities include escalating customer issues to the Manager as needed.

• Ensure sales orders are processed accurately and entered within a timely manner using the company ERP system.
• Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly.
• Validate entered order information by checking against customer purchase orders.
• Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams.
• Review the aging report weekly, providing updates to the Accounts Receivable department regarding past‑due accounts.
• Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially impact customer satisfaction.
• Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders.
• Coordinate customer complaint handling in cooperation with the department manager.
• Educate internal customers and departments on customer characteristics to improve sales and profitability.
• Proactively approach Safran customers to improve relationships.
• Perform all other duties as assigned.

• High attention to detail with a demonstrated ability to meet deadlines.
• Excellent problem‑solving and organizational skills.
• Works well under pressure, with a high degree of adaptability and flexibility in a fast‑paced, rapidly changing environment.
• Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross‑functionally.
• Strong prioritizing and multi‑tasking skills to work within tight deadlines.

Our suite of comprehensive benefits includes medical, dental and vision care, life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products and services.

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity or expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, and local laws.