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Technical Support

Job in Cary - Wake County - NC North Carolina - USA
Full Time, Part Time position
Listed on 2020-11-18
Salary 32 USD Hourly USD 32 HOUR
Job specializations:
  • IT/Tech
    Computer Support Specialist, IT Support
Job Description & How to Apply Below
Job Summary

The Desktop Technical Support Specialist maintains desktop computers at all locations and performs computer troubleshooting for end users.

Responsibilities

Field incoming help requests from end users via phone and work orders, and perform post-resolution follow-ups
Document all pertinent end-user identification information
Prioritize and schedule problems and escalate when necessary to the appropriately experienced technician
Record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken through to the final resolution
Apply diagnostic utilities to aid in troubleshooting
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
Test fixes to ensure the problem has been adequately resolved
Develop help sheets and knowledge base articles for end users
Assist in technology equipment physical inventory audits
Participate in a weekly rotation performing weekend and evening support
Position Requirements
High School,   Less than 1 Year work experience
Preferred Qualifications  

1 year of experience with desktop operating systems, including Windows and Mac OS
1 year of application support experience
1 year of direct customer service experience
1 year of support experience, troubleshooting hardware and software problems
1 year of professional experience with current Windows OS, Mac OS and hardware, the Microsoft Office suite as well as enterprise email and communication tools
Proficiency in the Microsoft Office suite
Knowledge of basic computer hardware
Additional Information / Benefits
While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.
Contact Information
Contact Name: Select Custom Builders LLC
Contact Phone: (909) 417-3548
Preferred method of contact: Email with CV via Application Box below.
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