Sales Support Administrator. United Kingdom LilyLifestyle

Job Summary

We're currently recruiting for a Sales Administrator for one of our clients who operate in the fire safety sector. This position would be to support their growing fire damper remedial works division. You will be responsible for managing enquiries, processing contracts and scheduling.

• Competative Salary + Performance-based bonus.
• Full Training on fire damper regulations and service offering.
• Fully remote.
• Career progression.

• Handle inbound enquiries from facilities managers, contractors, and building owners, providing accurate information about fire damper remedial works and pricing.
• Prepare and issue quotations, proposals, and service agreements in a timely manner.
• Maintain and update the CRM system, ensuring all customer records, opportunities, and job histories are accurate.
• Assist with customer enquiries via email and telephone, providing exceptional customer service.
• Chase outstanding quotations and follow up with prospective clients to convert enquiries into bookings.
• Issue job completion paperwork and certificates to clients following remedial works visits.
• Handle client queries, complaints, and aftercare requests, escalating where necessary.
• Assist with monthly invoicing and work closely with accounts to ensure accurate billing.

• Previous experience in a sales administration or customer service role,
  ideally within the fire damper/fire safety industry.
• Strong organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Confident telephone manner and excellent written communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with a CRM system is advantageous.
• High attention to detail, particularly when processing orders and preparing documentation.
• A collaborative team player who can also work independently.

Work Location:

Remote