Retail Supervisor

Job Summary

The Retail Supervisor plays a critical role in store operations by guiding retail associates, maintaining merchandising standards, overseeing specialized labor services, and delivering an exceptional customer experience. This position builds on advanced retail skills to include team coaching and day‑to‑day operational leadership while actively participating on the sales floor.

• Customer Service & Sales Support
  • Act as the point of escalation for customer questions, complex transactions, fittings, or service issues.
  • Drive sales by modeling expert engagement and ensuring associates confidently recommend appropriate products.
  • Maintain expert level customer service, sales, and product/category knowledge.
• Operations & Compliance
  • Coordinate daily operations, monitor compliance with opening and closing procedures, and ensure store checklists are completed.
  • Follow security procedures for opening and closing of the store.
• Merchandising & Inventory Management
  • Oversee merchandising standards, promotional changes, and overall store presentation.
  • Participate in inventory counts, address discrepancies, and communicate inventory needs to management.
• Labor Skills Supervision
  • Safely perform and oversee specialized services including skate sharpening, lacrosse stringing, and glove relacing.
  • Ensure associates performing labor tasks are properly trained and that all services meet quality standards.
• Cash Handling & POS Responsibilities
  • Assist with complex transactions, refunds, and end‑of‑day reconciliation processes.
  • Ensure team compliance with cash handling procedures.
• Store Cleanliness & Safety
  • Ensure sales floor, fitting rooms, and stock areas are consistently clean, organized, and compliant with safety protocols.
  • Reinforce all safety and loss prevention standards.

• Support store events and vendor activations by coordinating team execution.
• Complete operational checklists, logs, and submit required reports.
• Communicate effectively with management about staffing, associate development, and operational challenges.
• Perform other duties as needed to support overall business success.

• High school diploma or equivalent preferred.
• Typically requires 1+ year of retail experience, with demonstrated progression (such as from Retail Associate
  3).
• Strong product knowledge in Monkey Sports categories (hockey, baseball, lacrosse, goalie) highly preferred.
• Prior experience in a lead, trainer, or key holder capacity is a plus.
• Effective communication, coaching, and problem‑solving skills.

• Ability to multitask, prioritize, and shift focus in a dynamic retail environment.
• Uses independent judgment to resolve customer and team‑related issues.
• Regularly stands and walks for extended periods; frequently bends, lifts, and carries up to 50 lbs.
• Maintains composure and decision‑making ability under pressure.

• Will assist in stockroom areas and may help unload or move heavy product shipments.
• Primary work is on the retail floor, engaging directly with customers and team members.
• May be required to assist with stockroom organization and heavy product movement.
• Schedule flexibility is essential, including evenings, weekends, and holiday shifts. Weekend work is required. Travel may be required.

• Medical
• Dental
• Vision
• Paid Time Off (Vacation, Personal Days)
• 401k with Employer Match
• HSA with Employer Contributions
• Employer Sponsored Employee Basic Life Coverage
• Life, Accident, Disability, FSA, Critical Illness, Identity Theft Coverage, Pet Insurance
• Employee discounts

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test and background screening.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all‑inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.