Collections Specialist; Temp

Collections Support Specialist

Collections Support Specialist focuses on outbound email communication and account research related to delinquent lease payments. This temporary role supports the Portfolio Management team by helping identify reasons for past‑due accounts, documenting findings, and assisting with follow‑up communications to customers.

• Send outbound email communications to customers regarding 10‑60 day past‑due accounts.
• Conduct research to determine causes of delinquency (e.g., billing issues, disputes, contract questions).
• Document account findings and update internal systems with clear, accurate notes.
• Assist with drafting and responding to customer correspondence related to collections inquiries.
• Partner with team members to resolve basic customer questions or route more complex issues appropriately.
• Maintain productivity expectations for daily account outreach and research activities.
• Contribute to a team-oriented, customer-focused environment.

• Education: High school diploma or equivalent required.
• Experience: Prior experience in administrative support, collections, customer service, or research is helpful but not required.
• Skills and Abilities:
  • Proficiency with basic computer systems (email, data entry, internal tools).
  • Ability to manage a high volume of emails and tasks efficiently.
  • Strong organizational and time‑management skills.
  • Ability to analyze information and identify potential issues on accounts.
  • Comfortable working in a team environment with defined processes.
  • Basic math and problem‑solving skills.

Temporary summer position (~90 days), 36–40 hours per week; standard business hours with potential flexibility based on business needs.

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off
• Health, Wellbeing, and Family Planning Benefits
• Paid Vacation – starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days – Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long-Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program Parental Leave
• Education and Career Planning Benefits
• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities
• Perks – Paid Parking, Service Awards
• Hybrid work arrangements