Account Resolution Specialist

Position Summary

Great America Financial Services is seeking a Portfolio Manager to manage outbound and inbound communication related to outstanding delinquent lease payments. The role involves resolving account administrative delinquencies for Great America customers, investigating reasons for delinquency, and collecting payments for accounts 10‑60 days past due.

• Contact and collect accounts 10‑60 days past due to arrange for timely payments.
• Process phone calls, internal inquiries, meetings, and other requests simultaneously.
• Conduct research and correspondence regarding customer disputes and collection problem inquiries.
• Work in a team‑based solution oriented environment that includes customer support for inbound and outbound calls on both internal and external customers.
• Determine why customers are delinquent and overcome obstacles to ensure payment.
• Handle ~36 accounts per day while adhering to GFSC principles and participating in cross‑functional team efforts and training as required.

• High school graduate or equivalent.
• Desire to gain collection experience in financial services‑leasing or equivalent; prior collection experience not required.
• Demonstrated ability to perform in a high‑intensity, customer‑focused environment.
• Excellent written and verbal communication and negotiation skills.
• Strong research, analysis, and problem‑resolution skills.
• Basic math and computation abilities.
• Proficiency with phone systems and ability to handle a high volume of incoming/outgoing calls.
• Adherence to established processes and procedures.

• Competitive Compensation with Monthly Bonuses (for eligible employees)
• 401(k) with Company Match
• Annual Profit Sharing
• Health, Dental, Vision, and Short‑Term/Long‑Term Disability Insurance
• Company‑Paid Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employee Assistance Program
• Paid Time Off: 80 hours annual vacation, 10 paid sick days (with conversion option), 10 paid holidays
• Paid Parking and gym reimbursement
• Educational and career planning benefits (Tuition Assistance, Leadership Development, Networking Opportunities)
• Hybrid work arrangements and business casual environment

We value diverse backgrounds and encourage qualified candidates to apply. Applicants must be authorized to work in the U.S. and are not eligible for visa sponsorship.