IT Systems Infrastructure Leader

Job Overview & Responsibilities

At ULA, the Systems Infrastructure Leader is responsible for defining and executing the strategy, operations, and daily management of the enterprise systems infrastructure. This leader oversees a multi‑disciplinary team of Windows and Linux engineers and solution architects, ensuring the delivery of secure, reliable, and scalable services across both on‑premises and cloud environments. The role sets technical and operational priorities, drives engineering discipline, develops and mentors talent, and ensures high‑quality support and solution delivery.

Success in this position requires close partnership with architecture, network, security, application, and business teams to enhance service reliability, modernize infrastructure, expand automation, and guide sound technology decisions. This is a hands‑on leadership role that demands strong people‑management skills, technical credibility, and solid operational judgment.

Responsibilities:

• Drive down organizational costs
• Lead, coach, and develop a team of systems engineers and solution architects supporting Windows, Linux, hybrid infrastructure, automation, and cloud operations.
• Set team priorities, assign work, manage workload, and ensure alignment to business and IT objectives.
• Own day‑to‑day infrastructure operations, including service reliability, lifecycle management, patching, monitoring, incident response, root cause follow‑through, and operational readiness.
• Build a culture of accountability, professionalism, technical excellence, documentation, and continuous improvement.
• Partner with peers across network, security, applications, service management, and architecture to deliver integrated infrastructure solutions.
• Drive infrastructure modernization initiatives, including standardization, automation, infrastructure as code, platform hardening, and operational simplification.
• Provide leadership for project delivery, operational escalations, change management, and production risk reduction.
• Establish and monitor service metrics, team performance expectations, operational health indicators, and improvement plans.
• Support evaluation of new technologies, platforms, and tooling, and translate business needs into practical infrastructure decisions.
• Perform core people‑leader responsibilities including hiring, performance management, coaching, employee development, recognition, corrective action, and workforce planning.
• Ensure team documentation, technical standards, support procedures, and knowledge transfer are current and usable.
• Communicate clearly with technical teams, leaders, customers, and stakeholders during both routine operations and high‑pressure events.

Required Education

Bachelor

Required Years of Experience

Minimum of 8 years of related work experience

Basic Qualifications

• Bachelor's degree in a STEM (Science, Technology, Engineering, Mathematics) field from an accredited college or university
• 5+ years leading technical teams (15+), including performance management, prioritization, and employee development
• Experience managing hybrid environments (on‑prem + cloud) supporting Windows and Linux servers
• Strong background in IT operations: incidents, changes, patching, upgrades, availability, and service improvement
• Experience with automation, scripting, and infrastructure‑as‑code (e.g., Power Shell, Python, Bash, Ansible, Terraform)
• Familiarity with monitoring, incident management, change control, and documentation tools
• Working knowledge of cloud platforms (AWS, Azure) and core infrastructure services (compute, storage, virtualization, identity, backup, monitoring)
• Proven ability to lead cross‑functional initiatives across architecture, operations, security, and business teams
• Strong communication skills with the ability to guide teams, manage escalations, and present to leadership
• Ability to prioritize across projects, operations, and unplanned work in complex environments
• Skilled in assessing risk, reliability, scalability, and security impacts of technical decisions
• Experience leading technical reviews, driving architecture discussions, and standardization efforts
• Demonstrated sound judgment under pressure and commitment to…