Field Service Technician - Founding

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

ARES Scientific | Accelerating medical breakthroughs with innovative solutions

Some people design systems.

Others install and maintain them.

This role does both while helping build an entire service organization from the ground up.

At ARES Scientific, we partner with leading hospitals, universities, and research institutions to design and deploy the laboratory infrastructure that powers modern science. From high-performance cold storage systems and laboratory washers to pathology equipment and automation platforms, we help create the environments where discovery happens.

Every installation we complete supports scientists and clinicians working on the next generation of medical breakthroughs.

As ARES continues to grow, we are launching a Field Service Department to support the sophisticated systems we install across research and clinical environments.

We re looking for a Field Service Technician who enjoys solving technical problems in the real world — someone who thrives in the field, works well with their hands, and wants to help build the standards and systems of a new service organization.

This is not a ticket-driven service role. This is a builder role.

While ARES Scientific is launching a new Field Service Department, you won't be starting from scratch.

You ll work alongside a senior Service Technician who has been with the organization for over 15 years, as well as a Director of CX who has been leading technical installations for the same amount of time, bringing deep experience with laboratory environments, equipment logistics, and customer relationships.

Together, you ll combine hands-on field expertise with institutional knowledge to help build a modern service organization that supports leading research and clinical facilities around the world.

• Install Animal Care Systems products and ARES Scientific private label equipment across customer facilities
• Perform mechanical assembly, system setup, and installation verification
• Coordinate installation logistics with customer facilities teams
• Conduct system commissioning and client walkthroughs

• Assess customer spaces and evaluate room layouts for optimal equipment placement
• Review facility drawings and work from installation plans
• Identify and solve space, utility, and access challenges in the field
• Coordinate with contractors, facilities teams, and project managers to prepare installation sites

• Provide post-installation training and operational walkthroughs
• Support clients during equipment startup and integration
• Ensure installations meet ARES quality and safety standards

• Contribute to developing ARES Scientific s service capabilities
• Help establish service standards, documentation, and installation protocols
• Support expansion into servicing additional product lines and platforms

• Travel to customer sites for installations and service visits
• Maintain installation tools and service equipment
• Document installations and provide technical feedback to internal teams

Required

• 3+ years of experience in field service, installation, technical support, or hands-on skilled trades
• Strong mechanical aptitude and demonstrated hands-on technical skills
• Ability to read technical drawings, layouts, and installation plans
• Problem-solving ability and resourcefulness in the field
• Excellent communication and customer-facing skills
• Comfortable working with power tools, hand tools, and technical equipment
• Valid driver s license and ability to travel

• Laboratory or medical equipment installations
• HVAC, refrigeration, or cold storage systems
• Equipment setup and commissioning in regulated environments
• Sterilization equipment or laboratory washers
• Hospital or university laboratory facilities
• Experience building or installing systems rather than just maintaining them