Customer Account Manager; North Region

The Position

As a Customer Account Manager for our Managed Service Contracts in the North region, you will act as the vital link between Roche and our healthcare partners. You will ensure our customers receive a superior experience while bringing their voice directly into our organization to shape the future of diagnostics.

• Build meaningful partnerships: Develop and maintain long-term commercial relationships across all levels of your assigned customer base.
• Drive strategic value: Connect customer business goals with Roche’s product and service suite to support their success during periods of healthcare transformation.
• Lead service delivery: Co-create Strategic account plans and coordinate cross-functional teams (Sales, Marketing, Technical Services) to ensure seamless execution.
• Manage the lifecycle: Oversee the full customer experience for our Optimall branded Managed Services, serving as the primary point of escalation for Roche and third-party partners.
• Foster a culture of excellence: Champion the "voice of the customer" internally to ensure we continue to "do now what patients need next."

• Experienced Account Manager: You bring a proven track record in contract management and commercial engagement within the healthcare sector.
• Strategic & Analytical: You possess the ability to interrogate large datasets to draw meaningful insights (Advanced Excel) and understand complex business workflows.
• Collaborative Leader: You are skilled at managing multiple complex projects simultaneously while working alongside experts in technical support, finance, and marketing.
• Effective Communicator: You are a strong listener who can identify pain points and develop clear solutions, maintaining a professional demeanor under pressure.
• Education: You are educated to degree level or equivalent in a relevant field.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment.

All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.