Network Operations Engineer

About the Role

Focused on the operation and maintenance of the network infrastructure for Boldyn Networks in the UK. The NOC Engineer provides technical support as part of the wider NOC team and will be familiar with Small Cells, Fibre, DAS, Wi‑Fi, LAN, WAN, WLAN environments. The role is part of a wider NOC team of engineers.

• Operation and maintenance of radios, network routers, switches and Wi‑Fi access points and neutral host environments, performing routine testing, monitoring and backups of network configurations.
• Own operations and maintenance of end‑to‑end network architecture and collaborate with Engineering, Field Services and 3rd line teams.
• Address network issues by resolving or assigning to internal staff or external providers, ensuring all SLA targets are exceeded and providing regular updates to the Service Desk.
• Document, track and monitor network‑related problems to ensure timely resolution and complete Planned Preventative Maintenance.
• Provide ad‑hoc reports to senior colleagues and customers.
• Proactively engage with the Service & Operations Team to support a continuous improvement program.
• Support transition of new services by developing documentation and completing training.
• Investigate and optimise operation for future deployments, troubleshoot when required and recommend pragmatic solutions.
• Participate in the execution of business continuity testing and disaster planning exercises.
• Provide 1st and 2nd line support on a 24x7x365 shift pattern.
• Explore, assess and develop knowledge of new and emerging technologies such as Wi‑Fi, small cells, Fibre and DAS.

• Comfortable troubleshooting network performance issues.
• Experience in data communications, network principles, traffic engineering, network automation and bandwidth capacity management.
• Knowledge of Wi‑Fi communication protocols and technologies – 802.11 standards, MIMO, TKIP, AES, WPA2 and WPA
  3.
• Experience with security standards such as ISO
  27001, SOC 2 Type II.
• Experience in tools and systems such as VMWare, Zabbix, Ansible, Windows, Linux, Cisco, HPE.
• Incident management process and activity experience.

• Flexible working opportunities.
• Parental leave up to 20 weeks paid at full salary.
• Holiday allowance starting at 25 days, rising with length of service.
• 1 day off each year to volunteer.

Boldyn Networks welcomes applications from any race, age, gender, background or religion. We value diversity and inclusion and are looking for passionate people from a range of backgrounds.