IT Support Engineer

IT Support Engineer 6 month contract

MUST Live in Gibraltar!

Role Overview

VIQU IT are currently looking for an IT Support Engineer who will be responsible for maintaining the stability and day-to-day performance of the tombola s IT systems. Working within the IT Services team, you will provide responsive technical support across infrastructure, applications, and end-user environments.

This role requires a structured and analytical approach to problem-solving, with the ability to manage competing priorities in a fast-moving, high-availability environment. You will collaborate closely with technical teams across the business to ensure reliable service delivery, operational continuity, and continuous improvement of systems and processes.

For this role you must currently live or have available accommodation in Gibraltar.

• Provide hands-on support across end-user computing, applications, and core IT infrastructure, ensuring consistent service availability.
• Manage user lifecycle activities including onboarding, offboarding, access provisioning, and device setup for Windows and macOS environments.
• Support and maintain desktop estates, including hardware deployment, secure imaging, patching, and vulnerability management.
• Administer and support core IT services such as Microsoft 365, identity platforms, AV systems, and collaboration tools.
• Work with infrastructure and development teams to troubleshoot incidents, support projects, and improve system performance and reliability.
• Contribute to IT operational processes including backups, asset management, service continuity, and ongoing process improvement initiatives.

• Strong experience supporting Windows and macOS desktop environments
• Familiarity with AV and video conferencing technologies
• Experience with Microsoft Intune, Autopilot, and endpoint device management
• Understanding of user provisioning, access control, and identity management
• Knowledge of patching and vulnerability management for endpoints and applications
• Basic Microsoft Exchange and Active Directory support experience
• Familiarity with Microsoft Entra  identity lifecycle management

• Background in a 1st or 2nd line IT support role
• Experience supporting both Windows and Apple device ecosystems
• Working within a domain-managed environment
• Supporting Microsoft 365 and end-user business applications
• Exposure to AV systems and conferencing technologies
• Experience with virtualised environments and enterprise hardware support