IT Helpdesk Support
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-06-09
Listing for:
Randstad
Full Time, Contract
position Listed on 2026-06-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job Title:
IT Helpdesk Support - Expert
Location:
London
Duration: 10 Months Contract with Potential Extension
Rate: £18.79 - £21.56 per hour Inside IR35
We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second-line IT support.
The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents and service requests are resolved efficiently within agreed service levels, and will be comfortable working in a rotational shift environment.
Key Responsibilities- Provide first-line IT support via phone and service desk tools
- Troubleshoot application, hardware, software, and basic network issues
- Log, track, and resolve incidents and requests within SLAs
- Escalate complex issues and potential service outages
- Support IT changes and maintain accurate documentation
- Communicate system availability and outages to users
- Work rotational shifts to ensure support coverage
Shift Pattern: 9:00 AM - 5:00 PM, 11:30 AM - 7:30 PM
Required Skills & Experience- Experience in IT Helpdesk / Service Desk support
- Knowledge of incident, request, and problem management
- Hands‑on troubleshooting (hardware, software, basic networking)
- Experience with ITSM tools (Service Now, Remedy, Jira, or similar)
- Strong communication and customer service skills
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