Royal Air Force Club – Security and safety manager

Royal Air Force Club – Security and safety manager

We are looking for an exceptional Security and Safety Manager to join our team at The Royal Air Force Club.

Working at The RAF Club:

• Service Charge
• Enhanced Pension Scheme
• Life Assurance
• Interest-Free Travel Ticket Loan
• Health Cash Plan
• Tailored Learning Programmes, including support with professional development
• Wellbeing Events such as Chiropodists, Massages, Walks in Green Park
• Cycle to Work Scheme
• Employee Assistance Programme with Hospitality Action
• We have an exceptional working environment, with complimentary meals on duty at our Employee Restaurant, “Lily’s”, including themed lunches and seasonal, cultural celebrations
• Fantastic Recognition Events

BACKGROUND

Located in London’s Mayfair and overlooking Green Park, the Royal Air Force Club offers first class facilities and a ‘home from home’ to its 24,000 members, predominantly serving and former officers of the RAF and Allied Air Forces and their families. Having opened its doors in 1922 the Club is full of history and character. With 110 bedrooms and 10 meeting and banqueting rooms, the Club is a truly hidden gem with modern and elegant interior and facilities.

JOB DESCRIPTION

• DEPARTMENT Security
• HOURS 45 hours per week (may vary depending on business needs). Includes evening, weekend and Manager on Duty Shifts.
• REPORTING TO Director of Operations

As the Club’s Security and Safety Manager, you will be responsible for overseeing the security systems and protocols within the Club, including health and safety and fire safety compliance. You will monitor and respond to security and safety incidents, deliver training, and work proactively to identify and mitigate risks. Your role will involve ensuring adherence to the Club’s policies and procedures in relation to security, fire safety, and health and safety legislation.

This role is member facing, with a strong focus on having presence in the public areas of the Club, especially the lobby. Exceptionally high levels of service excellence are essential to success.

• Meet and greet members, guests, and visitors with a friendly, professional, and welcoming attitude, ensuring a positive first impression at all times.
• Maintain a visible security presence in public areas to reassure members and guests and provide assistance as needed, fostering a sense of safety and comfort.
• Assist with luggage handling and provide general concierge support if required, ensuring that all member and guest needs are met with efficiency and care.
• Provide exceptional customer service, responding to member inquiries and addressing any concerns in a calm and helpful manner.
• Monitor and manage guest access to ensure proper registration for functions, events, and overnight stays.

• Conduct annual Fire Risk Assessments and review emergency procedures to ensure compliance with fire safety regulations.
• Deliver a variety of fire safety training sessions as required, including:
• Introduction to the fire panel
• Fire Marshal and Fire Coordinator roles
• Coordinate fire drills and evacuation exercises, ensuring all staff and members are familiar with procedures. These drills should take place at regular intervals (every 3 months or more frequently, as required).
• Train contractors on fire safety protocols to ensure their adherence to Club standards.
• Conduct fire walk rounds with new starters to familiarise them with safety protocols.

• Lead and manage a team of Security Officers, overseeing training, appraisals, scheduling, and other supervisory responsibilities.
• Ensure the Business Continuity Plan (BCP) is maintained and up to date at all times.
• Deliver comprehensive security training to all staff on emergency response protocols, security systems, and health and safety measures.
• Ensure the completion of regular patrols throughout the Club to monitor security and maintain a safe environment for members, guests, and staff.
• Monitor and control access in the Club’s public areas, including checking membership cards when necessary and verifying guest check‑ins for functions and events.
• Assist with luggage handling for members and guests, ensuring…